Support Reply Rating · Gaming
Manager · AI Evaluator: Customer Support · Remote · Spain
- Company
- Gaming platform making strategy games · 5,000+ employeesCL-15023 · based in Los Angeles
- Where
- Remote · Spain
- Format
- AI expert review
- Time needed
- 5–12 h a week
- Start
- Starts within 2 weeks
- Level
- Manager · 7-12 years
- When you work
- Flexible hours, async
- Language
- English and Spanishbusiness level
3 professionals have asked about this task284 tasks of this type completed on Deftridge
About this task
This gaming platform making strategy games (5,000+ employees) is looking for a manager AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 5–12 h a week. Rates AI replies to tickets for accuracy, policy and tone.
Ratings are checked against a written rubric, and your notes go back to the team that builds the product. It is a games studio with release dates that move the whole calendar.
The work is fully remote. Any location in Spain works, with a few hours of overlap with the team's day.
What you deliver
- Rate 80 AI-drafted replies to support tickets on correctness, empathy and policy fit.
- Ratings entered in the client's tool against the written rubric, with a one-line reason each
- A weekly count of items reviewed, confirmed by the programme lead
- Flags for answers that are unsafe, off-topic or wrong in your field
What a week looks like
- Wednesday: 15-minute check-in to agree the week's items
- Thursday: main working block (4 hours)
- Tuesday: hand-off note with what shipped and what is open
Duration: Weekly batches for 8 weeks, renewed every four weeks. Accepted after the walkthrough. Edits requested within three working days are part of the price.
Tools
Who fits
- 7-12 years of hands-on work as an AI Evaluator: Customer Support, or the equivalent mix of roles
- Business-level Spanish as well as English: the documents and part of the team work in Spanish
- Comfortable working in client annotation portal and Zendesk
- This is human work only: AI tools may not be used to produce your answers or ratings
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Has worked with a distributed team across time zones
- A habit of asking one clarifying question early rather than five late
Not included
- On-call availability outside the agreed window
- Anything that needs a signature in your own name unless the brief says so
- Travel or work at a fixed location
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in AI expert review
- Tools
- client annotation portal, Zendesk
- Offers
- 8 hours a week, weekday evenings
- Rate
- €22 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, €22 an hour, is above the median manager AI Evaluator: Customer Support rate in Spain (€21). The shaded band is the 25th to 75th percentile of the market.
All AI Evaluator: Customer Support jobs in Spain · AI Evaluator: Customer Support rates in Spain · AI Expert Review jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-15023 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.