Support Queue and Quality Review · Telecom

About this task

This telecom operator in mobile (51–200 employees) is looking for a manager Customer Support Manager for an ongoing part-time engagement of 3–7 h a week. Reviews tickets, coaches agents and keeps response times on target.

The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. It is a telecom company, with large datasets and long-running programmes.

The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 1 hour a week should overlap with the team's day (UK time).

What you deliver

• Review 25 tickets a week, coach the team on three themes and report response and resolution times.
• A short handover note when the engagement pauses or ends
• Questions collected in one thread, answered within one working day
• A written update every Tuesday with what was done, what is next and anything blocked

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Monday: ten-minute sync if anything is blocked
• Tuesday: weekly summary posted to the shared thread

Duration: 12 weeks, renewable. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, £26 an hour, is above the median manager Customer Support Manager rate in the United Kingdom (£25). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in United Kingdom · Customer Support Manager rates in United Kingdom · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.