Support Queue and Quality Review
Manager · Customer Support Manager · Remote · anywhere in the EU
- Company
- Savings and loan group with a regional branch network · 201–500 employeesCL-91479 · based in Mulhouse
- Where
- Remote · anywhere in the EU
- Format
- Regular role
- Time needed
- 3–7 h a week
- Start
- Starts within 7 days
- Level
- Manager · 7-12 years
- When you work
- Flexible hours, async2 h a week overlap with CET
- Language
- English and Frenchbusiness level
The company is already looking at 2 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides.
4 professionals have asked about this task234 tasks of this type completed on Deftridge
About this task
This savings and loan group with a regional branch network (201–500 employees) is looking for a manager Customer Support Manager for an ongoing part-time engagement of 3–7 h a week. Reviews tickets, coaches agents and keeps response times on target.
Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It is a regulated bank; the work is documented and reviewed before anything is signed off.
The work is fully remote and open to anyone living in an EU country; the team itself works from France. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (CET).
What you deliver
- Review 40 tickets a week, coach the team on three themes and report response and resolution times.
- A short handover note when the engagement pauses or ends
- Work logged against the agreed list, so the company contact can see progress without a call
- Questions collected in one thread, answered within one working day
What a week looks like
- Monday: 15-minute check-in to agree the week's items
- Friday: main working block (2 hours)
- Tuesday: hand-off note with what shipped and what is open
Duration: 16 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.
Tools
Who fits
- 7-12 years of hands-on work as a Customer Support Manager, or the equivalent mix of roles
- Business-level French as well as English: the documents and part of the team work in French
- Comfortable working in Zendesk and Intercom
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- A habit of asking one clarifying question early rather than five late
- Experience in a similar industry
Not included
- Travel or work at a fixed location
- Managing other contractors or employees
- Anything that needs a signature in your own name unless the brief says so
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in operations & assistance
- Tools
- Zendesk, Intercom
- Offers
- 5 hours a week, weekday evenings
- Rate
- €27 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, €27 an hour, is above the median manager Customer Support Manager rate in France (€25). The shaded band is the 25th to 75th percentile of the market.
All Customer Support Manager jobs in France · Customer Support Manager rates in France · Operations & Assistance jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-91479 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.