Support Queue and Quality Review (Zendesk)

About this task

This Series B digital-asset exchange in compliance tooling (201–500 employees) is looking for a senior Customer Support Manager for an ongoing part-time engagement of 3–7 h a week. Reviews tickets, coaches agents and keeps response times on target.

The company wants a senior person on this without carrying the cost of a full-time role. It works in digital assets, where compliance and record keeping are a daily topic.

The work is fully remote. Any location in France works, with a few hours of overlap with the team's day. The company prefers early-morning hours, before a normal working day starts.

What you deliver

• Review 60 tickets a week, coach the team on three themes and report response and resolution times.
• A written update every Tuesday with what was done, what is next and anything blocked
• Work logged against the agreed list, so the company contact can see progress without a call
• A short handover note when the engagement pauses or ends

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Thursday: ten-minute sync if anything is blocked
• Tuesday: weekly summary posted to the shared thread

Duration: 12 weeks, renewable. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, €23 an hour, is above the median senior Customer Support Manager rate in France (€22). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in France · Customer Support Manager rates in France · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.