Knowledge Base Rebuild · Gaming
Manager · Customer Support Manager · Remote · United Kingdom
- Company
- Series A mobile games company · 51–200 employeesCL-68413 · based in Eastbourne
- Where
- Remote · United Kingdom
- Format
- Task bundle
- Time needed
- 12–24 h a month
- Start
- Starts within 7 days
- Level
- Manager · 7-12 years
- When you work
- Two set slots a week2 h a week overlap with UK time
The company is already looking at 4 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides.
7 professionals have asked about this task338 tasks of this type completed on Deftridge
About this task
This Series A mobile games company (51–200 employees) is looking for a manager Customer Support Manager for a monthly bundle of recurring tasks, 12–24 h a month. Articles that answer the top contact reasons.
A named list of recurring items keeps the month predictable for both sides. It is a games studio with release dates that move the whole calendar.
The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day. The work runs in two set slots a week, agreed with the team at the start. About 2 hours a week should overlap with the team's day (UK time).
What you deliver
- Rewrite the 30 most-used help articles from ticket data and add a review date to each.
- The monthly list of items completed, each with a link to the result
- A running log of open questions, reviewed at the start of each week
- A named list of items moved to next month, so nothing is lost
What a month looks like
- Week 1: intake call and a list of what is due this month
- Weeks 2 and 3: items completed in short sessions
- Week 4: month-end summary and the list for next month
Duration: 8 weeks, with a monthly hours cap. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.
Tools
Who fits
- 7-12 years of hands-on work as a Customer Support Manager, or the equivalent mix of roles
- Comfortable working in Notion and Zendesk Guide
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- A habit of asking one clarifying question early rather than five late
- Has worked with a distributed team across time zones
Not included
- On-call availability outside the agreed window
- Work outside the scope written in the brief; extra items are quoted separately
- Anything that needs a signature in your own name unless the brief says so
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in operations & assistance
- Tools
- Notion, Zendesk Guide
- Offers
- 18 hours a month, weekday evenings
- Rate
- £26 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, £26 an hour, is above the median manager Customer Support Manager rate in the United Kingdom (£25). The shaded band is the 25th to 75th percentile of the market.
All Customer Support Manager jobs in United Kingdom · Customer Support Manager rates in United Kingdom · Operations & Assistance jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-68413 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.