Support Staffing and Shift Plan

About this task

This Series C cybersecurity software company for manufacturers (201–500 employees) is looking for a director Customer Support Manager for a single piece of work with a fixed scope and a fixed price. Staffing a support team from volume forecasts.

The company has a deadline, no one free to own it, and wants a person who has done the same job before. The company sells subscription software, so deadlines follow release and billing cycles.

The work is fully remote. Any location in Germany works, with a few hours of overlap with the team's day. Most people do this on weekday evenings; replies inside the working day are not expected. About 2 hours a week should overlap with the team's day (CET).

What you deliver

• Forecast ticket volume for the next two quarters and design a staffing and shift plan.
• A 20-minute walkthrough call, or a recorded screen share if you prefer
• One round of edits after the company's review is included
• A final note stating what was checked and what was left out of scope

How the work runs

• Day 1: kickoff call and access to the files
• Days 2 to 6: the work, with questions answered the same day
• Last day: delivery and a short walkthrough

Duration: about 10 working days. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, €56 an hour, is above the median director Customer Support Manager rate in Germany (€55). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in Germany · Customer Support Manager rates in Germany · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.