Support Scenario Writing

About this task

This business banking company for marketplaces (1,001–5,000 employees) is looking for a senior AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 3–8 h a week. Writes realistic customer messages with edge cases.

The programme needs subject-matter experts who can tell a good answer from a plausible one in their own field. It operates in regulated payments and lending, so a written trail for every decision matters.

The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day.

What you deliver

• Write 15 tricky customer scenarios, such as double charges and account lockouts.
• A weekly count of items reviewed, confirmed by the programme lead
• Ratings entered in the client's tool against the written rubric, with a one-line reason each
• Flags for answers that are unsafe, off-topic or wrong in your field

What a week looks like

• Thursday: pick up the queue and confirm priorities
• Midweek: two short working sessions of one to two hours
• Monday: update sent before the company's end of day

Duration: Weekly batches for 12 weeks, renewed every four weeks. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $48 an hour, is above the median senior AI Evaluator: Customer Support rate in the United States ($45). The shaded band is the 25th to 75th percentile of the market.

All AI Evaluator: Customer Support jobs in United States · AI Evaluator: Customer Support rates in United States · AI Expert Review jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.