Support Reply Rating · AI
Senior · AI Evaluator: Customer Support · Remote · Latvia
- Company
- Series B AI research company for customer support · 51–200 employeesCL-67060 · based in Riga
- Where
- Remote · Latvia
- Format
- AI expert review
- Time needed
- 5–12 h a week
- Start
- Starts next week
- Level
- Senior · 5-10 years
- When you work
- Flexible hours, async
- Language
- English and Latvianbusiness level
23 professionals have asked about this task283 tasks of this type completed on Deftridge
About this task
This Series B AI research company for customer support (51–200 employees) is looking for a senior AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 5–12 h a week. Rates AI replies to tickets for accuracy, policy and tone.
The programme needs subject-matter experts who can tell a good answer from a plausible one in their own field. It builds AI products and needs human experts to check what the models produce.
The work is fully remote. Any location in Latvia works, with a few hours of overlap with the team's day.
What you deliver
- Rate 80 AI-drafted replies to support tickets on correctness, empathy and policy fit.
- Flags for answers that are unsafe, off-topic or wrong in your field
- A weekly count of items reviewed, confirmed by the programme lead
- Short calibration notes after the first batch, so your ratings match the guidelines
What a week looks like
- Daily: one hour at a time that suits you, inside the agreed window
- Friday: ten-minute sync if anything is blocked
- Tuesday: weekly summary posted to the shared thread
Duration: Weekly batches for 12 weeks, renewed every four weeks. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.
Tools
Who fits
- 5-10 years of hands-on work as an AI Evaluator: Customer Support, or the equivalent mix of roles
- Business-level Latvian as well as English: the documents and part of the team work in Latvian
- Comfortable working in client annotation portal and Zendesk
- This is human work only: AI tools may not be used to produce your answers or ratings
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Experience in a similar industry
- A habit of asking one clarifying question early rather than five late
Not included
- Travel or work at a fixed location
- On-call availability outside the agreed window
- Work outside the scope written in the brief; extra items are quoted separately
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 5-10 years in AI expert review
- Tools
- client annotation portal, Zendesk
- Offers
- 8 hours a week, weekday evenings
- Rate
- €15 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, €15 an hour, is above the median senior AI Evaluator: Customer Support rate in Latvia (€14). The shaded band is the 25th to 75th percentile of the market.
All AI Evaluator: Customer Support jobs in Latvia · AI Evaluator: Customer Support rates in Latvia · AI Expert Review jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-67060 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.