Support Reply Rating
Senior · AI Evaluator: Customer Support · Remote · anywhere in the EU
- Company
- Series C generative-AI company for legal research · 201–500 employeesCL-85118 · based in Trento
- Where
- Remote · anywhere in the EU
- Format
- AI expert review
- Time needed
- 5–12 h a week
- Start
- Starts within 2 weeks
- Level
- Senior · 5-10 years
- When you work
- Flexible hours, async
284 tasks of this type completed on Deftridge
About this task
This Series C generative-AI company for legal research (201–500 employees) is looking for a senior AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 5–12 h a week. Rates AI replies to tickets for accuracy, policy and tone.
Ratings are checked against a written rubric, and your notes go back to the team that builds the product. It builds AI products and needs human experts to check what the models produce.
The work is fully remote and open to anyone living in an EU country; the team itself works from Italy.
What you deliver
- Rate 80 AI-drafted replies to support tickets on correctness, empathy and policy fit.
- Ratings entered in the client's tool against the written rubric, with a one-line reason each
- Flags for answers that are unsafe, off-topic or wrong in your field
- Short calibration notes after the first batch, so your ratings match the guidelines
What a week looks like
- Monday: pick up the queue and confirm priorities
- Midweek: two short working sessions of one to two hours
- Tuesday: update sent before the company's end of day
Duration: Weekly batches for 6 weeks, renewed every four weeks. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.
Tools
Who fits
- 5-10 years of hands-on work as an AI Evaluator: Customer Support, or the equivalent mix of roles
- Comfortable working in client annotation portal and Zendesk
- This is human work only: AI tools may not be used to produce your answers or ratings
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Comfortable explaining numbers or decisions to a non-specialist reader
- Has worked with a distributed team across time zones
Not included
- Managing other contractors or employees
- Anything that needs a signature in your own name unless the brief says so
- Travel or work at a fixed location
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 5-10 years in AI expert review
- Tools
- client annotation portal, Zendesk
- Offers
- 8 hours a week, weekday evenings
- Rate
- €21 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, €21 an hour, is above the median senior AI Evaluator: Customer Support rate in Italy (€20). The shaded band is the 25th to 75th percentile of the market.
All AI Evaluator: Customer Support jobs in Italy · AI Evaluator: Customer Support rates in Italy · AI Expert Review jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-85118 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.