Support Queue and Quality Review

About this task

This industrial manufacturer supplying the auto industry (501–1,000 employees) is looking for a director Customer Support Manager for an ongoing part-time engagement of 3–7 h a week. Reviews tickets, coaches agents and keeps response times on target.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It manufactures physical products, and the office team works to month-end and plant schedules.

The team sits in Kassel. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The work runs in two set slots a week, agreed with the team at the start.

What you deliver

• Review 40 tickets a week, coach the team on three themes and report response and resolution times.
• A written update every Friday with what was done, what is next and anything blocked
• Questions collected in one thread, answered within one working day
• Work logged against the agreed list, so the company contact can see progress without a call

What a week looks like

• Thursday: pick up the queue and confirm priorities
• Midweek: two short working sessions of one to two hours
• Friday: update sent before the company's end of day

Duration: 12 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, €46 an hour, is above the median director Customer Support Manager rate in Germany (€45). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in Germany · Customer Support Manager rates in Germany · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.