Support Macros and Routing Audit

About this task

This boutique advisory firm for energy companies (51–200 employees) is looking for a senior Customer Support Manager for a single piece of work with a fixed scope and a fixed price. Fixes the saved replies, tags and routing that slow the team.

The work is too small to justify a hire and too important to leave to chance. It is a consulting firm, so client deadlines set the pace and handover notes are expected.

The company prefers a person who can come to Belfast for kickoff and the final review; the rest is remote. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (UK time).

What you deliver

• Audit macros, tags and routing rules, remove duplicates and propose a simpler set.
• The finished deliverable in the agreed file format, with sources and assumptions listed
• One round of edits after the company's review is included
• A 20-minute walkthrough call, or a recorded screen share if you prefer

How the work runs

• Day 1: kickoff call and access to the files
• Days 2 to 6: the work, with questions answered the same day
• Last day: delivery and a short walkthrough

Duration: 2 to 3 weeks. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, £26 an hour, is above the median senior Customer Support Manager rate in Northern Ireland (£23). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in United Kingdom · Customer Support Manager rates in Northern Ireland · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.