Revenue Retention Bridge

About this task

This Growth-stage corporate card and spend platform for travel companies (501–1,000 employees) is looking for a senior Customer Churn Analyst for an ongoing part-time engagement of 1–2 h a week. Shows gross and net revenue retention with expansion and contraction.

The team is stretched and wants steady, predictable help instead of another full-time hire. It operates in regulated payments and lending, so a written trail for every decision matters.

The company prefers a person who can come to New York City for kickoff and the final review; the rest is remote. Evenings or weekends are fine, as long as the agreed weekly output is there. About 2 hours a week should overlap with the team's day (ET).

What you deliver

• Build the monthly MRR bridge with new, expansion, contraction and churn by segment.
• Questions collected in one thread, answered within one working day
• Work logged against the agreed list, so the company contact can see progress without a call
• A written update every Tuesday with what was done, what is next and anything blocked

What a week looks like

• Monday: 15-minute check-in to agree the week's items
• Friday: main working block (1 hours)
• Tuesday: hand-off note with what shipped and what is open

Duration: 12 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $98 an hour, is above the median senior Customer Churn Analyst rate in New York ($85). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in United States · Customer Churn Analyst rates in New York · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.