Renewal Forecasting and Outreach

About this task

This Series A accounting software company for property managers (51–200 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Predicts renewals and works at-risk accounts early.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It operates in regulated payments and lending, so a written trail for every decision matters.

The company prefers a person who can come to Columbus for kickoff and the final review; the rest is remote. Most people do this on weekday evenings; replies inside the working day are not expected.

What you deliver

• Forecast the next quarter's renewals and contact all accounts at risk 120 days out.
• Questions collected in one thread, answered within one working day
• A short handover note when the engagement pauses or ends
• A written update every Friday with what was done, what is next and anything blocked

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Monday: ten-minute sync if anything is blocked
• Friday: weekly summary posted to the shared thread

Duration: 12 weeks, renewable. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $74 an hour, is above the median senior Fractional Customer Success Manager rate in Ohio ($70). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in United States · Fractional Customer Success Manager rates in Ohio · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.