Reference Reply Authoring · Insurance
Manager · AI Evaluator: Customer Support · Remote · anywhere in the EU
- Company
- Specialty insurer for gig workers · 201–500 employeesCL-72890 · based in Milan
- Where
- Remote · anywhere in the EU
- Format
- AI expert review
- Time needed
- 3–8 h a week
- Start
- Starts within 7 days
- Level
- Manager · 7-12 years
- When you work
- Flexible hours, async
The company is already looking at 5 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides.
26 professionals have asked about this task244 tasks of this type completed on Deftridge
About this task
This specialty insurer for gig workers (201–500 employees) is looking for a manager AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 3–8 h a week. Writes model replies for graders.
The programme needs subject-matter experts who can tell a good answer from a plausible one in their own field. It is an insurer, so accuracy and an audit trail come before speed.
The work is fully remote and open to anyone living in an EU country; the team itself works from Italy.
What you deliver
- Write 12 model replies with explanations of choices for common ticket types.
- Short calibration notes after the first batch, so your ratings match the guidelines
- Flags for answers that are unsafe, off-topic or wrong in your field
- A weekly count of items reviewed, confirmed by the programme lead
What a week looks like
- Thursday: pick up the queue and confirm priorities
- Midweek: two short working sessions of one to two hours
- Tuesday: update sent before the company's end of day
Duration: Weekly batches for 12 weeks, renewed every four weeks. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.
Tools
Who fits
- 7-12 years of hands-on work as an AI Evaluator: Customer Support, or the equivalent mix of roles
- Comfortable working in Google Docs
- This is human work only: AI tools may not be used to produce your answers or ratings
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Has worked with a distributed team across time zones
- A habit of asking one clarifying question early rather than five late
Not included
- Managing other contractors or employees
- Anything that needs a signature in your own name unless the brief says so
- Work outside the scope written in the brief; extra items are quoted separately
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in AI expert review
- Tools
- Google Docs
- Offers
- 6 hours a week, weekday evenings
- Rate
- €26 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, €26 an hour, is above the median manager AI Evaluator: Customer Support rate in Italy (€23). The shaded band is the 25th to 75th percentile of the market.
All AI Evaluator: Customer Support jobs in Italy · AI Evaluator: Customer Support rates in Italy · AI Expert Review jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-72890 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.