Onboarding New Accounts (Gainsight)

About this task

This health charity in global health (201–500 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It is a nonprofit, so budgets are tight and grant reporting dates are fixed.

The team sits in Palma. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The company prefers early-morning hours, before a normal working day starts. About 2 hours a week should overlap with the team's day (CET).

What you deliver

• Onboard five new enterprise accounts a month with a plan, calls and success criteria.
• A short handover note when the engagement pauses or ends
• Questions collected in one thread, answered within one working day
• Work logged against the agreed list, so the company contact can see progress without a call

What a week looks like

• Friday: 15-minute check-in to agree the week's items
• Tuesday: main working block (4 hours)
• Wednesday: hand-off note with what shipped and what is open

Duration: 8 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, €24 an hour, is above the median senior Fractional Customer Success Manager rate in Spain (€23). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in Spain · Fractional Customer Success Manager rates in Spain · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.