Onboarding New Accounts (Gainsight)

About this task

This Series B online retailer for refurbished electronics (201–500 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value.

The team is stretched and wants steady, predictable help instead of another full-time hire. It sells online, so volumes move with promotions and the calendar matters.

The work is fully remote. Any location in Canada works, with a few hours of overlap with the team's day. Evenings or weekends are fine, as long as the agreed weekly output is there. About 2 hours a week should overlap with the team's day (ET).

What you deliver

• Onboard five new enterprise accounts a month with a plan, calls and success criteria.
• A short handover note when the engagement pauses or ends
• Work logged against the agreed list, so the company contact can see progress without a call
• Questions collected in one thread, answered within one working day

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Monday: ten-minute sync if anything is blocked
• Thursday: weekly summary posted to the shared thread

Duration: 6 months, then month by month. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in CAD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, CA$52 an hour, is above the median senior Fractional Customer Success Manager rate in Canada (CA$50). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in Canada · Fractional Customer Success Manager rates in Canada · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.