Monthly Support Report · Logistics

About this task

This freight and logistics company for pharma (11–50 employees) is looking for a manager Customer Support Manager for an ongoing part-time engagement of 1–2 h a week. The numbers behind the support team, monthly.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It moves goods for customers, so the data is operational and updated daily.

The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. The work runs in two set slots a week, agreed with the team at the start.

What you deliver

• Produce the monthly support report: volume, first response, resolution, CSAT and three actions.
• A written update every Tuesday with what was done, what is next and anything blocked
• A short handover note when the engagement pauses or ends
• Questions collected in one thread, answered within one working day

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Friday: ten-minute sync if anything is blocked
• Tuesday: weekly summary posted to the shared thread

Duration: 8 weeks, renewable. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $73 an hour, is above the median manager Customer Support Manager rate in the United States ($70). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in United States · Customer Support Manager rates in United States · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.