Monthly Support Report · Consulting

About this task

This management consulting firm for energy companies (1,001–5,000 employees) is looking for a manager Customer Support Manager for an ongoing part-time engagement of 1–2 h a week. The numbers behind the support team, monthly.

The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. It is a consulting firm, so client deadlines set the pace and handover notes are expected.

The company prefers a person who can come to San Francisco for kickoff and the final review; the rest is remote. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (PT).

What you deliver

• Produce the monthly support report: volume, first response, resolution, CSAT and three actions.
• A written update every Tuesday with what was done, what is next and anything blocked
• A short handover note when the engagement pauses or ends
• Questions collected in one thread, answered within one working day

What a week looks like

• Friday: 15-minute check-in to agree the week's items
• Wednesday: main working block (1 hours)
• Tuesday: hand-off note with what shipped and what is open

Duration: 12 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $128 an hour, is above the median manager Customer Support Manager rate in California ($100). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in United States · Customer Support Manager rates in California · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.