Knowledge Base Rebuild

About this task

This online learning platform for professional exams (1,001–5,000 employees) is looking for a senior Customer Support Manager for a monthly bundle of recurring tasks, 12–24 h a month. Articles that answer the top contact reasons.

The company wants one reliable owner for a list of small jobs instead of five different people. It works in education, with a calendar built around terms and enrolment peaks.

The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. The work runs in two set slots a week, agreed with the team at the start.

What you deliver

• Rewrite the 30 most-used help articles from ticket data and add a review date to each.
• A month-end summary with hours used against the cap
• The monthly list of items completed, each with a link to the result
• A running log of open questions, reviewed at the start of each week

What a month looks like

• Week 1: intake call and a list of what is due this month
• Weeks 2 and 3: items completed in short sessions
• Week 4: month-end summary and the list for next month

Duration: 8 weeks, with a monthly hours cap. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $63 an hour, is above the median senior Customer Support Manager rate in the United States ($60). The shaded band is the 25th to 75th percentile of the market.

All Customer Support Manager jobs in United States · Customer Support Manager rates in United States · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.