Knowledge Base Answer Check
Manager · AI Evaluator: Customer Support · Remote · United Kingdom
- Company
- Growth-stage B2B software company for law firms · 501–1,000 employeesCL-30008 · based in Lincoln
- Where
- Remote · United Kingdom
- Format
- AI expert review
- Time needed
- 4–8 h a week
- Start
- Starts within 7 days
- Level
- Manager · 7-12 years
- When you work
- Flexible hours, async
233 tasks of this type completed on Deftridge
About this task
This Growth-stage B2B software company for law firms (501–1,000 employees) is looking for a manager AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 4–8 h a week. Checks that AI answers match the help centre.
The programme needs subject-matter experts who can tell a good answer from a plausible one in their own field. The company sells subscription software, so deadlines follow release and billing cycles.
The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day.
What you deliver
- Compare 50 AI answers with help-centre articles and list contradictions and invented policies.
- A weekly count of items reviewed, confirmed by the programme lead
- Ratings entered in the client's tool against the written rubric, with a one-line reason each
- Short calibration notes after the first batch, so your ratings match the guidelines
What a week looks like
- Daily: one hour at a time that suits you, inside the agreed window
- Wednesday: ten-minute sync if anything is blocked
- Monday: weekly summary posted to the shared thread
Duration: Weekly batches for 8 weeks, renewed every four weeks. Accepted after the walkthrough. Edits requested within three working days are part of the price.
Tools
Who fits
- 7-12 years of hands-on work as an AI Evaluator: Customer Support, or the equivalent mix of roles
- Comfortable working in Zendesk and Google Docs
- This is human work only: AI tools may not be used to produce your answers or ratings
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- A habit of asking one clarifying question early rather than five late
- Comfortable explaining numbers or decisions to a non-specialist reader
Not included
- Anything that needs a signature in your own name unless the brief says so
- Travel or work at a fixed location
- Work outside the scope written in the brief; extra items are quoted separately
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in AI expert review
- Tools
- Zendesk, Google Docs
- Offers
- 6 hours a week, weekday evenings
- Rate
- £26 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, £26 an hour, is above the median manager AI Evaluator: Customer Support rate in the United Kingdom (£25). The shaded band is the 25th to 75th percentile of the market.
All AI Evaluator: Customer Support jobs in United Kingdom · AI Evaluator: Customer Support rates in United Kingdom · AI Expert Review jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-30008 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.