Knowledge Base Answer Check (Zendesk)

About this task

This collaboration software company for hospitals and clinics (5,000+ employees) is looking for a senior AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 4–8 h a week. Checks that AI answers match the help centre.

The programme needs subject-matter experts who can tell a good answer from a plausible one in their own field. The company sells subscription software, so deadlines follow release and billing cycles.

The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day.

What you deliver

• Compare 50 AI answers with help-centre articles and list contradictions and invented policies.
• Short calibration notes after the first batch, so your ratings match the guidelines
• Ratings entered in the client's tool against the written rubric, with a one-line reason each
• A weekly count of items reviewed, confirmed by the programme lead

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Friday: ten-minute sync if anything is blocked
• Thursday: weekly summary posted to the shared thread

Duration: Weekly batches for 12 weeks, renewed every four weeks. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, £23 an hour, is in line with the median senior AI Evaluator: Customer Support rate in the United Kingdom (£23). The shaded band is the 25th to 75th percentile of the market.

All AI Evaluator: Customer Support jobs in United Kingdom · AI Evaluator: Customer Support rates in United Kingdom · AI Expert Review jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.