Knowledge Base Answer Check
Senior · AI Evaluator: Customer Support · Remote · Arkansas only
- Company
- Series B clinical data company for elder care · 51–200 employeesCL-78846 · based in Hot Springs
- Where
- Remote · Arkansas only
- Format
- AI expert review
- Time needed
- 4–8 h a week
- Start
- Starts next week
- Level
- Senior · 5-10 years
- When you work
- Flexible hours, async
The company is already looking at 4 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides.
8 professionals have asked about this task235 tasks of this type completed on Deftridge
About this task
This Series B clinical data company for elder care (51–200 employees) is looking for a senior AI Evaluator: Customer Support for a rating and review programme for AI output in your own field, 4–8 h a week. Checks that AI answers match the help centre.
Ratings are checked against a written rubric, and your notes go back to the team that builds the product. It works in healthcare, so patient data is never part of the task and privacy rules are strict.
The work is fully remote, but the company can only contract people who live in Arkansas, so this one is for residents there.
What you deliver
- Compare 50 AI answers with help-centre articles and list contradictions and invented policies.
- Flags for answers that are unsafe, off-topic or wrong in your field
- Short calibration notes after the first batch, so your ratings match the guidelines
- Ratings entered in the client's tool against the written rubric, with a one-line reason each
What a week looks like
- Daily: one hour at a time that suits you, inside the agreed window
- Wednesday: ten-minute sync if anything is blocked
- Friday: weekly summary posted to the shared thread
Duration: Weekly batches for 12 weeks, renewed every four weeks. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.
Tools
Who fits
- 5-10 years of hands-on work as an AI Evaluator: Customer Support, or the equivalent mix of roles
- Comfortable working in Zendesk and Google Docs
- This is human work only: AI tools may not be used to produce your answers or ratings
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Has worked with a distributed team across time zones
- Comfortable explaining numbers or decisions to a non-specialist reader
Not included
- Managing other contractors or employees
- Work outside the scope written in the brief; extra items are quoted separately
- Anything that needs a signature in your own name unless the brief says so
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 5-10 years in AI expert review
- Tools
- Zendesk, Google Docs
- Offers
- 6 hours a week, weekday evenings
- Rate
- $47 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, $47 an hour, is above the median senior AI Evaluator: Customer Support rate in Arkansas ($40). The shaded band is the 25th to 75th percentile of the market.
All AI Evaluator: Customer Support jobs in United States · AI Evaluator: Customer Support rates in Arkansas · AI Expert Review jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-78846 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.