Customer Success Playbook (Notion)

About this task

This management consulting firm for family businesses (501–1,000 employees) is looking for a manager Fractional Customer Success Manager for a single piece of work with a fixed scope and a fixed price. Standard plays for onboarding, risk and expansion.

It is a self-contained job: scope, checklist and price are agreed before you start. It is a consulting firm, so client deadlines set the pace and handover notes are expected.

The team sits in Minneapolis. Everything can be done remotely; an occasional visit is welcome and never required for the first month. Evenings or weekends are fine, as long as the agreed weekly output is there.

What you deliver

• Write a playbook with 8 plays and templates for a three-person CS team.
• A final note stating what was checked and what was left out of scope
• A 20-minute walkthrough call, or a recorded screen share if you prefer
• The finished deliverable in the agreed file format, with sources and assumptions listed

How the work runs

• Day 1: scope confirmed in writing, files shared
• Middle of the period: draft shared for early feedback
• Last day: final version and handover note

Duration: about 10 working days. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $122 an hour, is above the median manager Fractional Customer Success Manager rate in Minnesota ($115). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in United States · Fractional Customer Success Manager rates in Minnesota · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.