Customer Health Score Design · Media

About this task

This streaming and audio company in sport (501–1,000 employees) is looking for a senior Customer Churn Analyst for a single piece of work with a fixed scope and a fixed price. A score from usage, support and billing signals that customer success trusts.

It is a self-contained job: scope, checklist and price are agreed before you start. It publishes content on a schedule, so editorial deadlines are fixed.

The work is fully remote, but the company can only contract people who live in Illinois, so this one is for residents there. Most people do this on weekday evenings; replies inside the working day are not expected.

What you deliver

• Design and back-test a health score on 20 months of data and document the weights.
• A final note stating what was checked and what was left out of scope
• A 20-minute walkthrough call, or a recorded screen share if you prefer
• One round of edits after the company's review is included

How the work runs

• Day 1: scope confirmed in writing, files shared
• Middle of the period: draft shared for early feedback
• Last day: final version and handover note

Duration: about 10 working days. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $82 an hour, is below the median senior Customer Churn Analyst rate in Illinois ($90). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in United States · Customer Churn Analyst rates in Illinois · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.