Customer Health Review

About this task

This Series C cybersecurity software company for manufacturers (201–500 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems.

The company wants a senior person on this without carrying the cost of a full-time role. The company sells subscription software, so deadlines follow release and billing cycles.

The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. Evenings or weekends are fine, as long as the agreed weekly output is there. About 2 hours a week should overlap with the team's day (PT).

What you deliver

• Review health scores for 80 accounts and create action plans for the red ones.
• A written update every Tuesday with what was done, what is next and anything blocked
• Work logged against the agreed list, so the company contact can see progress without a call
• Questions collected in one thread, answered within one working day

What a week looks like

• Monday: pick up the queue and confirm priorities
• Midweek: two short working sessions of one to two hours
• Tuesday: update sent before the company's end of day

Duration: 8 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $93 an hour, is above the median manager Fractional Customer Success Manager rate in the United States ($90). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in United States · Fractional Customer Success Manager rates in United States · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.