Customer Health Review

About this task

This property and casualty insurer covering small businesses (501–1,000 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems.

The team is stretched and wants steady, predictable help instead of another full-time hire. It is an insurer, so accuracy and an audit trail come before speed.

The team sits in Irving. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The work runs in two set slots a week, agreed with the team at the start.

What you deliver

• Review health scores for 80 accounts and create action plans for the red ones.
• Work logged against the agreed list, so the company contact can see progress without a call
• A short handover note when the engagement pauses or ends
• Questions collected in one thread, answered within one working day

What a week looks like

• Thursday: 15-minute check-in to agree the week's items
• Friday: main working block (1 hours)
• Wednesday: hand-off note with what shipped and what is open

Duration: 6 months, then month by month. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $97 an hour, is above the median manager Fractional Customer Success Manager rate in Texas ($95). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in United States · Fractional Customer Success Manager rates in Texas · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.