Customer Health Review

About this task

This management consulting firm for healthcare providers (5,000+ employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 1–2 h a week. Checks usage, support and sentiment to find problems.

The team is stretched and wants steady, predictable help instead of another full-time hire. It is a consulting firm, so client deadlines set the pace and handover notes are expected.

The company prefers a person who can come to Charlotte for kickoff and the final review; the rest is remote. You choose your hours; nothing is scheduled except an occasional short call. About 1 hour a week should overlap with the team's day (ET).

What you deliver

• Review health scores for 80 accounts and create action plans for the red ones.
• A short handover note when the engagement pauses or ends
• A written update every Friday with what was done, what is next and anything blocked
• Questions collected in one thread, answered within one working day

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Thursday: ten-minute sync if anything is blocked
• Friday: weekly summary posted to the shared thread

Duration: 16 weeks, renewable. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $88 an hour, is above the median senior Fractional Customer Success Manager rate in North Carolina ($75). The shaded band is the 25th to 75th percentile of the market.

All Fractional Customer Success Manager jobs in United States · Fractional Customer Success Manager rates in North Carolina · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.