Customer Check-in Programme (HubSpot)
Senior · Account Manager · Hybrid · St. John's
- Company
- Insurtech company for professional liability · 1,001–5,000 employeesCL-49963 · based in St. John's
- Where
- Hybrid · St. John's
- Format
- Regular role
- Time needed
- 3–6 h a week
- Start
- Starts within 2 weeks
- Level
- Senior · 5-10 years
- When you work
- Flexible hours, async2 h a week overlap with NT
7 professionals have asked about this task325 tasks of this type completed on Deftridge
About this task
This insurtech company for professional liability (1,001–5,000 employees) is looking for a senior Account Manager for an ongoing part-time engagement of 3–6 h a week. Regular check-ins that keep customers happy and find expansion.
The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. It is an insurer, so accuracy and an audit trail come before speed.
The team sits in St. John's. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (NT).
What you deliver
- Run quarterly check-ins with 20 accounts and log what each customer needs next.
- A short handover note when the engagement pauses or ends
- Work logged against the agreed list, so the company contact can see progress without a call
- Questions collected in one thread, answered within one working day
What a week looks like
- Monday: pick up the queue and confirm priorities
- Midweek: two short working sessions of one to two hours
- Tuesday: update sent before the company's end of day
Duration: 16 weeks, renewable. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.
Tools
Who fits
- 5-10 years of hands-on work as an Account Manager, or the equivalent mix of roles
- Comfortable working in HubSpot and Zoom
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Has worked with a distributed team across time zones
- Comfortable explaining numbers or decisions to a non-specialist reader
Not included
- Work outside the scope written in the brief; extra items are quoted separately
- Travel or work at a fixed location
- On-call availability outside the agreed window
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in CAD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 5-10 years in operations & assistance
- Tools
- HubSpot, Zoom
- Offers
- 4 hours a week, weekday evenings
- Rate
- CA$46 an hour, agreed with the recruiter
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-49963 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.