At-Risk Account List

About this task

This consumer goods company in snacks (201–500 employees) is looking for a senior Customer Churn Analyst for an ongoing part-time engagement of 1–2 h a week. Monthly list of accounts likely to leave with suggested actions.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It sells consumer goods through retailers, so planning cycles run to a fixed monthly calendar.

The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. The work runs in two set slots a week, agreed with the team at the start.

What you deliver

• Score all accounts for churn risk monthly and give customer success the top 60 with reasons.
• Work logged against the agreed list, so the company contact can see progress without a call
• A written update every Monday with what was done, what is next and anything blocked
• A short handover note when the engagement pauses or ends

What a week looks like

• Thursday: pick up the queue and confirm priorities
• Midweek: two short working sessions of one to two hours
• Monday: update sent before the company's end of day

Duration: 12 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $70 an hour, is in line with the median senior Customer Churn Analyst rate in the United States ($70). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in United States · Customer Churn Analyst rates in United States · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.