At-Risk Account List · SaaS

About this task

This Series C HR software company for finance teams (501–1,000 employees) is looking for a senior Customer Churn Analyst for an ongoing part-time engagement of 1–2 h a week. Monthly list of accounts likely to leave with suggested actions.

The company wants a senior person on this without carrying the cost of a full-time role. The company sells subscription software, so deadlines follow release and billing cycles.

The team sits in New York City. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The work runs in two set slots a week, agreed with the team at the start. About 3 hours a week should overlap with the team's day (ET).

What you deliver

• Score all accounts for churn risk monthly and give customer success the top 25 with reasons.
• Work logged against the agreed list, so the company contact can see progress without a call
• A short handover note when the engagement pauses or ends
• A written update every Friday with what was done, what is next and anything blocked

What a week looks like

• Tuesday: pick up the queue and confirm priorities
• Midweek: two short working sessions of one to two hours
• Friday: update sent before the company's end of day

Duration: 6 months, then month by month. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $98 an hour, is above the median senior Customer Churn Analyst rate in New York ($85). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in United States · Customer Churn Analyst rates in New York · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.