Wendell Pratt
Client Success Manager. The team that looks after companies from the first shortlist request to the first invoice.
- [email protected]
- Based in
- Montreal, Canada
- Team
- Client success
- On the team since
- 2025
What Wendell handles
Looks after companies from the first shortlist request to the first invoice and keeps every agreement in plain language.
Three to five anonymous profiles with rates, usually within 48 hours of a complete brief.
One agreement with Deftridge covering scope, rate, confidentiality and ownership of the work.
Changes to scope, extra hours and confirming hours or deliverables in writing.
A qualified replacement within 48 hours if a professional drops out.
How to work with Wendell
Write with the details
E-mail Wendell at [email protected] or use the contact form, with the task or invoice number if you have one.
A reply in writing
You get an answer in writing within one working day, in your time zone.
One thread
The conversation stays in one thread, so nobody asks you the same thing twice.
Escalate if it stalls
If a request is stuck, reply to the thread and a team head picks it up the same day.
Did someone use Wendell's name?
Genuine mail from Wendell arrives from [email protected] and from no other address. Nobody here asks for money, a password or bank details, or pushes for a quick answer. In doubt, run the sender through our checker.
More from Client success
9 colleagues work in the same team.
Common questions
How to check that a message is really from Wendell, what a recruiter can and cannot ask for, and what happens after the first e-mail: Verify a sender, Our promise and How it works.