Nina Castellanos
Head of Trust and Safety. Owns verification, scam reports and the single-domain rule: if it is not @deftridge.com, it is not us.
- [email protected]
- Based in
- Boston, United States
- Team
- Trust and safety
- On the team since
- 2025
What Nina handles
Owns verification, scam reports and the single-domain rule: if it is not @deftridge.com, it is not us.
Verification, scam reports, privacy.
Trust and safety: 6 people.
[email protected] and from no other address.
Money, a password or an identity document in a chat message.
How to work with Nina
Write with the details
E-mail Nina at [email protected] or use the contact form, with the task or invoice number if you have one.
A reply in writing
You get an answer in writing within one working day, in your time zone.
One thread
The conversation stays in one thread, so nobody asks you the same thing twice.
Escalate if it stalls
If a request is stuck, reply to the thread and a team head picks it up the same day.
Did someone use Nina's name?
Genuine mail from Nina arrives from [email protected] and from no other address. Nobody here asks for money, a password or bank details, or pushes for a quick answer. In doubt, run the sender through our checker.
Written by Nina
1 page, each reviewed by the editor before it goes live.
The other leaders
Six people lead Deftridge.
Common questions
How to check that a message is really from Nina, what a recruiter can and cannot ask for, and what happens after the first e-mail: Verify a sender, Our promise and How it works.