NPS and CSAT Quarterly Report
Manager · Survey & Insights Analyst · Hybrid · New York City
- Company
- Mobile games company making mobile puzzles · 5,000+ employeesCL-74458 · based in New York City
- Where
- Hybrid · New York City
- Format
- Regular role
- Time needed
- 1–2 h a week
- Start
- Starts within 7 days
- Level
- Manager · 7-12 years
- When you work
- Flexible hours, async3 h a week overlap with ET
113 tasks of this type completed on Deftridge
About this task
This mobile games company making mobile puzzles (5,000+ employees) is looking for a manager Survey & Insights Analyst for an ongoing part-time engagement of 1–2 h a week. Scores, drivers and verbatim themes by segment.
The company wants a senior person on this without carrying the cost of a full-time role. It is a games studio with release dates that move the whole calendar.
The team sits in New York City. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call. About 3 hours a week should overlap with the team's day (ET).
What you deliver
- Report quarterly NPS by segment with the top five themes from comments.
- Work logged against the agreed list, so the company contact can see progress without a call
- A short handover note when the engagement pauses or ends
- A written update every Monday with what was done, what is next and anything blocked
What a week looks like
- Wednesday: pick up the queue and confirm priorities
- Midweek: two short working sessions of one to two hours
- Monday: update sent before the company's end of day
Duration: 16 weeks, renewable. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.
Tools
Who fits
- 7-12 years of hands-on work as a Survey & Insights Analyst, or the equivalent mix of roles
- Comfortable working in Qualtrics and Excel
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Has worked with a distributed team across time zones
- Used to short written handovers
Not included
- Work outside the scope written in the brief; extra items are quoted separately
- Anything that needs a signature in your own name unless the brief says so
- On-call availability outside the agreed window
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in data & analytics
- Tools
- Qualtrics, Excel
- Offers
- 2 hours a week, weekday evenings
- Rate
- $120 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, $120 an hour, is above the median manager Survey & Insights Analyst rate in New York ($110). The shaded band is the 25th to 75th percentile of the market.
All Survey & Insights Analyst jobs in United States · Survey & Insights Analyst rates in New York · Data & Analytics jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-74458 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.