NPS and CSAT Quarterly Report

About this task

This Series A business banking startup for property managers (11–50 employees) is looking for a manager Survey & Insights Analyst for an ongoing part-time engagement of 1–2 h a week. Scores, drivers and verbatim themes by segment.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It operates in regulated payments and lending, so a written trail for every decision matters.

The work is fully remote. Any location in Ireland works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (Irish time).

What you deliver

• Report quarterly NPS by segment with the top five themes from comments.
• A written update every Friday with what was done, what is next and anything blocked
• Work logged against the agreed list, so the company contact can see progress without a call
• Questions collected in one thread, answered within one working day

What a week looks like

• Wednesday: pick up the queue and confirm priorities
• Midweek: two short working sessions of one to two hours
• Friday: update sent before the company's end of day

Duration: 6 months, then month by month. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in EUR after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, €64 an hour, is above the median manager Survey & Insights Analyst rate in Ireland (€60). The shaded band is the 25th to 75th percentile of the market.

All Survey & Insights Analyst jobs in Ireland · Survey & Insights Analyst rates in Ireland · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.