Customer Interview Programme

About this task

This property and casualty insurer for homeowners (201–500 employees) is looking for a specialist UX Researcher for a monthly bundle of recurring tasks, 12–24 h a month. Interviews that find the real problem.

The same kind of work comes back every month, so the company prefers one person with an hours cap over ad-hoc requests. It is an insurer, so accuracy and an audit trail come before speed.

The team sits in Washington, D.C.. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call. About 1 hour a week should overlap with the team's day (ET).

What you deliver

• Recruit and interview eight customers on how they do a task today and write up the themes.
• A running log of open questions, reviewed at the start of each week
• The monthly list of items completed, each with a link to the result
• A named list of items moved to next month, so nothing is lost

What a month looks like

• Week 1: intake call and a list of what is due this month
• Weeks 2 and 3: items completed in short sessions
• Week 4: month-end summary and the list for next month

Duration: 12 weeks, with a monthly hours cap. Accepted when the output matches the agreed checklist and the sample check passes; the recruiter confirms by e-mail.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $67 an hour, is above the median specialist UX Researcher rate in District of Columbia ($60). The shaded band is the 25th to 75th percentile of the market.

All UX Researcher jobs in United States · UX Researcher rates in District of Columbia · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.