Customer Interview Programme
Manager · UX Researcher · Hybrid · Chicago
- Company
- Series B online marketplace for outdoor gear · 201–500 employeesCL-94615 · based in Gliwice
- Where
- Hybrid · Chicago
- Format
- Task bundle
- Time needed
- 12–24 h a month
- Start
- Starts within 7 days
- Level
- Manager · 7-12 years
- When you work
- Flexible hours, async
458 tasks of this type completed on Deftridge
About this task
This Series B online marketplace for outdoor gear (201–500 employees) is looking for a manager UX Researcher for a monthly bundle of recurring tasks, 12–24 h a month. Interviews that find the real problem.
A named list of recurring items keeps the month predictable for both sides. It sells online, so volumes move with promotions and the calendar matters.
The team sits in Chicago. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call.
What you deliver
- Recruit and interview eight customers on how they do a task today and write up the themes.
- A named list of items moved to next month, so nothing is lost
- The monthly list of items completed, each with a link to the result
- A month-end summary with hours used against the cap
What a month looks like
- Start of month: the company shares the items and the priorities
- Mid-month: progress check of 15 minutes
- Month end: hours used against the cap, results and open items
Duration: 6 months, with a monthly hours cap. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.
Tools
Who fits
- 7-12 years of hands-on work as a UX Researcher, or the equivalent mix of roles
- Comfortable working in Zoom, Dovetail and Miro
- Your own work history stays private; the company sees a first name, your field and a rate
Nice to have
- Experience in a similar industry
- Used to short written handovers
Not included
- Anything that needs a signature in your own name unless the brief says so
- Travel or work at a fixed location
- On-call availability outside the agreed window
How you get paid
- The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
- Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
- You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
- You never chase the company. Questions about money go to Deftridge.
What happens after you say you're interested
- Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
- You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
- With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
- StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.
What the company sees about you
First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.
- Experience
- 7-12 years in data & analytics
- Tools
- Zoom, Dovetail, Miro
- Offers
- 18 hours a month, weekday evenings
- Rate
- $90 an hour, agreed with the recruiter
How this rate compares
The midpoint of this range, $90 an hour, is above the median manager UX Researcher rate in Illinois ($75). The shaded band is the 25th to 75th percentile of the market.
All UX Researcher jobs in United States · UX Researcher rates in Illinois · Data & Analytics jobs
Questions about pay and privacy
The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.
CL-94615 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead.