Customer Health Score Design · Healthtech

About this task

This Growth-stage telehealth provider for mental health (501–1,000 employees) is looking for a manager Customer Churn Analyst for a single piece of work with a fixed scope and a fixed price. A score from usage, support and billing signals that customer success trusts.

It is a self-contained job: scope, checklist and price are agreed before you start. It works in healthcare, so patient data is never part of the task and privacy rules are strict.

The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day. Evenings or weekends are fine, as long as the agreed weekly output is there. About 1 hour a week should overlap with the team's day (UK time).

What you deliver

• Design and back-test a health score on 10 months of data and document the weights.
• One round of edits after the company's review is included
• A 20-minute walkthrough call, or a recorded screen share if you prefer
• A final note stating what was checked and what was left out of scope

How the work runs

• Day 1: scope confirmed in writing, files shared
• Middle of the period: draft shared for early feedback
• Last day: final version and handover note

Duration: about 10 working days. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, £42 an hour, is above the median manager Customer Churn Analyst rate in the United Kingdom (£40). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in United Kingdom · Customer Churn Analyst rates in United Kingdom · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.