Customer Check-in Programme · Healthtech

About this task

This Series A telehealth provider for primary care (51–200 employees) is looking for a manager Account Manager for an ongoing part-time engagement of 3–6 h a week. Regular check-ins that keep customers happy and find expansion.

Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It works in healthcare, so patient data is never part of the task and privacy rules are strict.

The team sits in Winchester. Everything can be done remotely; an occasional visit is welcome and never required for the first month. You choose your hours; nothing is scheduled except an occasional short call.

What you deliver

• Run quarterly check-ins with 15 accounts and log what each customer needs next.
• A short handover note when the engagement pauses or ends
• Work logged against the agreed list, so the company contact can see progress without a call
• A written update every Wednesday with what was done, what is next and anything blocked

What a week looks like

• Daily: one hour at a time that suits you, inside the agreed window
• Friday: ten-minute sync if anything is blocked
• Wednesday: weekly summary posted to the shared thread

Duration: 12 weeks, renewable. Accepted after the walkthrough. Edits requested within three working days are part of the price.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $76 an hour, is below the median manager Account Manager rate in Virginia ($85). The shaded band is the 25th to 75th percentile of the market.

All Account Manager jobs in United States · Account Manager rates in Virginia · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.