Customer Check-in Programme

About this task

This biotech company in diagnostics (201–500 employees) is looking for a senior Account Manager for an ongoing part-time engagement of 3–6 h a week. Regular check-ins that keep customers happy and find expansion.

The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. It works in life sciences, where documents are versioned and reviewed in a fixed order.

The company prefers a person who can come to Edison for kickoff and the final review; the rest is remote. The company prefers early-morning hours, before a normal working day starts. About 1 hour a week should overlap with the team's day (ET).

What you deliver

• Run quarterly check-ins with 40 accounts and log what each customer needs next.
• Work logged against the agreed list, so the company contact can see progress without a call
• Questions collected in one thread, answered within one working day
• A short handover note when the engagement pauses or ends

What a week looks like

• Thursday: 15-minute check-in to agree the week's items
• Tuesday: main working block (2 hours)
• Monday: hand-off note with what shipped and what is open

Duration: 16 weeks, renewable. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $80 an hour, is above the median senior Account Manager rate in New Jersey ($70). The shaded band is the 25th to 75th percentile of the market.

All Account Manager jobs in United States · Account Manager rates in New Jersey · Operations & Assistance jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.