Cancellation Reason Coding

About this task

This Series B gaming platform making mobile puzzles (201–500 employees) is looking for a senior Customer Churn Analyst for a single piece of work with a fixed scope and a fixed price. Codes free-text exit reasons into themes.

The company has a deadline, no one free to own it, and wants a person who has done the same job before. It is a games studio with release dates that move the whole calendar.

The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 2 hours a week should overlap with the team's day (ET).

What you deliver

• Code 500 cancellation comments into 10 themes and report share by plan and tenure.
• A 20-minute walkthrough call, or a recorded screen share if you prefer
• One round of edits after the company's review is included
• The finished deliverable in the agreed file format, with sources and assumptions listed

How the work runs

• Day 1: scope confirmed in writing, files shared
• Middle of the period: draft shared for early feedback
• Last day: final version and handover note

Duration: 1 to 2 weeks. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, $82 an hour, is above the median senior Customer Churn Analyst rate in the United States ($80). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in United States · Customer Churn Analyst rates in United States · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.