Cancellation Reason Coding

About this task

This brand and creative agency for B2B software (501–1,000 employees) is looking for a manager Customer Churn Analyst for a single piece of work with a fixed scope and a fixed price. Codes free-text exit reasons into themes.

The company has a deadline, no one free to own it, and wants a person who has done the same job before. It is an agency, so work is organised around client campaigns and approval rounds.

The work is fully remote. Any location in Canada works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call.

What you deliver

• Code 500 cancellation comments into 20 themes and report share by plan and tenure.
• A 20-minute walkthrough call, or a recorded screen share if you prefer
• One round of edits after the company's review is included
• A final note stating what was checked and what was left out of scope

How the work runs

• Day 1: kickoff call and access to the files
• Days 2 to 4: the work, with questions answered the same day
• Last day: delivery and a short walkthrough

Duration: 1 to 2 weeks. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side.

Tools

How you get paid

• The company prepays Deftridge before your first hour, so payment does not depend on a late invoice.
• Deftridge pays you in CAD after the company confirms the hours or the deliverable. The payment date is written in your task agreement.
• You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs.
• You never chase the company. Questions about money go to Deftridge.

What happens after you say you're interested

1. Within one working dayA recruiter writes to you to confirm your hours and the rate you want.
2. You agree the rateYou and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead.
3. With your written OKThe company sees the anonymous profile below. Most companies answer within three working days.
4. StartYou sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above.

What the company sees about you

First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details.

How this rate compares

The midpoint of this range, CA$96 an hour, is above the median manager Customer Churn Analyst rate in Canada (CA$95). The shaded band is the 25th to 75th percentile of the market.

All Customer Churn Analyst jobs in Canada · Customer Churn Analyst rates in Canada · Data & Analytics jobs

Questions about pay and privacy

The rules are the same for every task. Pricing explains the 15% fee, prepayment and when you are paid; How it works covers matching, what the company sees and side work next to a job.