Source: https://deftridge.com/team/tomasz-wrobel/ Title: Tomasz Wrobel, Client Success Manager | Deftridge Summary: Tomasz Wrobel, Client Success Manager at Deftridge, based in Krakow, Poland. Writes only from tomasz.wrobel@deftridge.com. Client success # Tomasz Wrobel Client Success Manager. The team that looks after companies from the first shortlist request to the first invoice. - **E-mail** [tomasz.wrobel@deftridge.com](mailto:tomasz.wrobel@deftridge.com) - **Based in** Krakow, Poland - **Team** Client success - **On the team since** 2025 About Tomasz ## What Tomasz handles Turns a rough brief into a clear task, then follows the work until the hours or the deliverable are confirmed. Shortlists Three to five anonymous profiles with rates, usually within 48 hours of a complete brief. Agreements One agreement with Deftridge covering scope, rate, confidentiality and ownership of the work. Running tasks Changes to scope, extra hours and confirming hours or deliverables in writing. Replacements A qualified replacement within 48 hours if a professional drops out. How it works ## How to work with Tomasz ### Write with the details E-mail Tomasz at tomasz.wrobel@deftridge.com or use the contact form, with the task or invoice number if you have one. ### A reply in writing You get an answer in writing within one working day, in your time zone. ### One thread The conversation stays in one thread, so nobody asks you the same thing twice. ### Escalate if it stalls If a request is stuck, reply to the thread and a team head picks it up the same day. Stay safe ## Did someone use Tomasz's name? Genuine mail from Tomasz arrives from **tomasz.wrobel@deftridge.com** and from no other address. Nobody here asks for money, a password or bank details, or pushes for a quick answer. In doubt, run the sender through our checker. Colleagues ## More from Client success 9 colleagues work in the same team. - [Charlotte Meyer Client Success Manager](https://deftridge.com/team/charlotte-meyer/) - [Daniel Costa Client Success Manager](https://deftridge.com/team/daniel-costa/) - [Greta Schmitt Client Success Manager](https://deftridge.com/team/greta-schmitt/) - [Jack Fairweather Client Success Manager](https://deftridge.com/team/jack-fairweather/) - [Luca Moretti Client Success Manager](https://deftridge.com/team/luca-moretti/) - [Owen Barrett Client Success Manager](https://deftridge.com/team/owen-barrett/) - [Sandra Ek Client Success Manager](https://deftridge.com/team/sandra-ek/) - [Soo-jin Park Client Success Manager](https://deftridge.com/team/soo-jin-park/) [Meet all 120 people](https://deftridge.com/team/#dt-dir) ## Common questions How to check that a message is really from Tomasz, what a recruiter can and cannot ask for, and what happens after the first e-mail: [Verify a sender](https://deftridge.com/verify/), [Our promise](https://deftridge.com/our-promise/) and [How it works](https://deftridge.com/how-it-works/). ## Useful next steps - [Meet the team](https://deftridge.com/team/) - [Verify a sender](https://deftridge.com/verify/) - [Our promise](https://deftridge.com/our-promise/) - [Free Rate Report](https://deftridge.com/rate-report/)