Source: https://deftridge.com/team/stefan-auer/ Title: Stefan Auer, Payments and Billing Specialist | Deftridge Summary: Stefan Auer, Payments and Billing Specialist at Deftridge, based in Vienna, Austria. Writes only from stefan.auer@deftridge.com. Payments and billing # Stefan Auer Payments and Billing Specialist. The team that moves the money: companies prepay, professionals are paid once hours or deliverables are confirmed. - **E-mail** [stefan.auer@deftridge.com](mailto:stefan.auer@deftridge.com) - **Based in** Vienna, Austria - **Team** Payments and billing - **On the team since** 2025 About Stefan ## What Stefan handles Reconciles confirmed hours with payouts and answers tax-document questions in writing. Invoices Prepayment invoices in dollars, Canadian dollars, pounds or euros, with the 15% shown on its own line. Payouts When a professional is paid and how to change the bank details safely. Tax documents The forms and records a contractor needs at year end. Refunds Money-back requests that follow a guarantee, handled in writing. How it works ## How to work with Stefan ### Write with the details E-mail Stefan at stefan.auer@deftridge.com or use the contact form, with the task or invoice number if you have one. ### A reply in writing You get an answer in writing within one working day, in your time zone. ### One thread The conversation stays in one thread, so nobody asks you the same thing twice. ### Escalate if it stalls If a request is stuck, reply to the thread and a team head picks it up the same day. Stay safe ## Did someone use Stefan's name? Genuine mail from Stefan arrives from **stefan.auer@deftridge.com** and from no other address. Nobody here asks for money, a password or bank details, or pushes for a quick answer. In doubt, run the sender through our checker. Colleagues ## More from Payments and billing 5 colleagues work in the same team. - [Dina Cohen Payments and Billing Specialist](https://deftridge.com/team/dina-cohen/) - [Marie Leclerc Payments and Billing Specialist](https://deftridge.com/team/marie-leclerc/) - [Oskar Bergstrom Payments and Billing Specialist](https://deftridge.com/team/oskar-bergstrom/) - [Patrick Dunne Payments and Billing Specialist](https://deftridge.com/team/patrick-dunne/) - [Ruth Nakamura Payments and Billing Specialist](https://deftridge.com/team/ruth-nakamura/) [Meet all 120 people](https://deftridge.com/team/#dt-dir) ## Common questions How to check that a message is really from Stefan, what a recruiter can and cannot ask for, and what happens after the first e-mail: [Verify a sender](https://deftridge.com/verify/), [Our promise](https://deftridge.com/our-promise/) and [How it works](https://deftridge.com/how-it-works/). ## Useful next steps - [Meet the team](https://deftridge.com/team/) - [Verify a sender](https://deftridge.com/verify/) - [Our promise](https://deftridge.com/our-promise/) - [Free Rate Report](https://deftridge.com/rate-report/)