Source: https://deftridge.com/jobs/customer-support-manager/ Title: Part-time Customer Support Manager jobs | Deftridge Summary: Part-time Customer Support Manager tasks with the rate up front: 239 listed, 3 to 8 hours a week. Typical US rate $60 an hour. Professionals pay no fee. Operations & Assistance · **Updated November 3, 2026** # Part-time Customer Support Manager jobs Runs or improves a customer support team part-time: queues, quality, knowledge base and monthly reporting. 239 tasks are open now, sized for 3 to 8 hours a week. **$60/hr** typical US rate, senior level **$74/hr** median published task rate **239** open tasks **3-8 h** a week for a typical task ## Open Customer Support Manager tasks [See all 239](https://deftridge.com/jobs/#role=customer-support-manager) One-off Posted Nov 2 ### [Support Macros and Routing Audit (Zendesk)](https://deftridge.com/job/support-macros-and-routing-audit-bellevue-dt-4345541/) Manager · Customer Support Manager Series A collaboration software company · 11–50 employees **$87–$112** / hour About $600–$1,190 in total - about 9 h in total - Hybrid · Bellevue - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/support-macros-and-routing-audit-bellevue-dt-4345541/) Bundle Posted Nov 3 ### [Knowledge Base Rebuild](https://deftridge.com/job/knowledge-base-rebuild-copenhagen-dt-6309942/) Senior · Customer Support Manager Series B clinical data company for physiotherapy clinics · 51–200 employees **€34–€41** / hour About €450–€900 a month - 12–24 h a month - Hybrid · Copenhagen - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/knowledge-base-rebuild-copenhagen-dt-6309942/) Bundle Posted Nov 2 ### [Escalation Handling (Zendesk)](https://deftridge.com/job/escalation-handling-denver-dt-8231194/) Director · Customer Support Manager Industrial manufacturer making food packaging · 51–200 employees **$96–$122** / hour About $870–$1,740 a month - 8–16 h a month - Hybrid · Denver - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/escalation-handling-denver-dt-8231194/) One-off Posted Oct 30 ### [Support Staffing and Shift Plan](https://deftridge.com/job/support-staffing-and-shift-plan-united-kingdom-dt-1578645/) Manager · Customer Support Manager Online travel company · 51–200 employees **£29–£35** / hour About £160–£320 in total - about 8 h in total - Remote · United Kingdom - Starts within 7 days - Top 25% for the role - 3 interested [View task](https://deftridge.com/job/support-staffing-and-shift-plan-united-kingdom-dt-1578645/) Regular Posted Oct 31 ### [Support Queue and Quality Review](https://deftridge.com/job/support-queue-and-quality-review-derby-dt-6785169/) Director · Customer Support Manager Education foundation · 501–1,000 employees **£31–£37** / hour About £740 a month at 5 h a week - 3–7 h a week - On-site · Derby - Starts within 2 weeks - Top 25% for the role [View task](https://deftridge.com/job/support-queue-and-quality-review-derby-dt-6785169/) Regular Posted Oct 29 ### [Monthly Support Report · Consulting](https://deftridge.com/job/monthly-support-report-san-francisco-dt-1337634/) Manager · Customer Support Manager Management consulting firm for energy companies · 1,001–5,000 employees **$117–$139** / hour About $830 a month at 2 h a week - 1–2 h a week - On-site · San Francisco - Starts within 2 weeks - Top 25% for the role [View task](https://deftridge.com/job/monthly-support-report-san-francisco-dt-1337634/) Bundle Posted Nov 2 ### [Support Tool Migration](https://deftridge.com/job/support-tool-migration-atlanta-dt-3665657/) Manager · Customer Support Manager International nonprofit in refugee support · 1,001–5,000 employees **$60–$74** / hour About $800–$1,610 a month - 12–24 h a month - Hybrid · Atlanta - Starts within 7 days [View task](https://deftridge.com/job/support-tool-migration-atlanta-dt-3665657/) Bundle Posted Nov 1 ### [Knowledge Base Rebuild · Logistics](https://deftridge.com/job/knowledge-base-rebuild-boston-dt-7136951/) Manager · Customer Support Manager Warehousing operator for e-commerce brands · 501–1,000 employees **$85–$102** / hour About $1,120–$2,250 a month - 12–24 h a month - Hybrid · Boston - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/knowledge-base-rebuild-boston-dt-7136951/) One-off Posted Oct 30 ### [Support Staffing and Shift Plan](https://deftridge.com/job/support-staffing-and-shift-plan-austin-dt-8482336/) Senior · Customer Support Manager Technology consulting firm for family businesses · 501–1,000 employees **$66–$83** / hour About $370–$750 in total - about 8 h in total - Hybrid · Austin - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/support-staffing-and-shift-plan-austin-dt-8482336/) Bundle Posted Oct 30 ### [Knowledge Base Rebuild (Notion)](https://deftridge.com/job/knowledge-base-rebuild-bremen-dt-1873770/) Manager · Customer Support Manager Hospitality operator with city hotels · 5,000+ employees **€39–€46** / hour About €510–€1,020 a month - 12–24 h a month - On-site · Bremen - Starts within 7 days - Top 25% for the role - 4 interested - English and German [View task](https://deftridge.com/job/knowledge-base-rebuild-bremen-dt-1873770/) Bundle Posted Oct 29 ### [Knowledge Base Rebuild](https://deftridge.com/job/knowledge-base-rebuild-des-moines-dt-8229485/) Senior · Customer Support Manager Consumer goods company selling in 20 countries · 1,001–5,000 employees **$63–$76** / hour About $830–$1,670 a month - 12–24 h a month - On-site · Des Moines - Starts within 7 days - Top 25% for the role - 5 interested [View task](https://deftridge.com/job/knowledge-base-rebuild-des-moines-dt-8229485/) One-off Posted Oct 29 ### [Support Staffing and Shift Plan](https://deftridge.com/job/support-staffing-and-shift-plan-germany-dt-2148592/) Manager · Customer Support Manager Hotel group with resorts · 5,000+ employees **€42–€51** / hour About €230–€470 in total - about 8 h in total - Remote · anywhere in the EU - Starts within 7 days - Top 25% for the role - Shortlisting [View task](https://deftridge.com/job/support-staffing-and-shift-plan-germany-dt-2148592/) ## Recently filled Customer Support Manager tasks that found their professional in the last two weeks, with the rate agreed inside the published range. - [Support Tool Migration Manager · Remote · Delaware only Filled in 21 days at $75 an hour](https://deftridge.com/job/support-tool-migration-delaware-dt-9730376/) - [Escalation Handling Senior · Hybrid · London Filled in 8 days at £25 an hour](https://deftridge.com/job/escalation-handling-london-dt-7076876/) - [Support Staffing and Shift Plan Senior · Remote · United States Filled in 20 days at $73 an hour](https://deftridge.com/job/support-staffing-and-shift-plan-united-states-dt-7407439/) - [Support Tool Migration Senior · Remote · Iowa only Filled in 33 days at $63 an hour](https://deftridge.com/job/support-tool-migration-iowa-dt-1131979/) - [Support Tool Migration (Zendesk) Senior · Remote · Alberta only Filled in 17 days at CA$51 an hour](https://deftridge.com/job/support-tool-migration-alberta-dt-9633154/) - [Support Macros and Routing Audit · Public sector Senior · Hybrid · Costa Mesa Filled in 24 days at $98 an hour](https://deftridge.com/job/support-macros-and-routing-audit-costa-mesa-dt-3782225/) ## What a Customer Support Manager earns by level Rates in the United States for the regular role format. Companies pay 15% on top of these figures; you keep all of it. [Full US rate table](https://deftridge.com/rates/customer-support-manager/united-states/) · [How rates are built](https://deftridge.com/rates/methodology/) | Level | Per hour | 5 h a week, per month | | --- | --- | --- | | Senior | $60 | $1,300 | | Manager | $70 | $1,520 | | Director | $85 | $1,840 | - Regular role **$60** - One-off task **$65** - Task bundle **$60** ## Customer Support Manager rates by country Typical rate for a senior Customer Support Manager in local currency, and the tasks open there now. | Country | Typical rate / hour | Market median wage | Open tasks | | --- | --- | --- | --- | | United States | $60 | $39.67 | 85 | | United Kingdom | £23 | £14.58 | 36 | | Germany | €32 | €22.31 | 26 | | France | €22 | €15.50 | 24 | | Canada | CA$45 | CA$24.69 | 17 | | Netherlands | €27 | €16.84 | 12 | | Sweden | €23 | €14.01 | 8 | | Spain | €18 | €11.75 | 6 | | Italy | €20 | €13.56 | 5 | | Ireland | €36 | €23.57 | 4 | | Belgium | €35 | €22.45 | 3 | | Denmark | €36 | €21.51 | 3 | | Finland | €25 | €15.41 | 3 | | Austria | €26 | €16.76 | 2 | | Croatia | €14 | €9.43 | 1 | | Cyprus | €17 | €11.56 | 1 | | Czechia | €14 | €8.92 | 1 | | Lithuania | €16 | €10.19 | 1 | | Luxembourg | €35 | €22.44 | 1 | | Bulgaria | €10 | €6.74 | 0 | | Estonia | €16 | €10.10 | 0 | | Greece | €13 | €7.75 | 0 | | Hungary | €13 | €8.48 | 0 | | Latvia | €14 | €9.10 | 0 | | Malta | €13 | €8.04 | 0 | | Poland | €13 | €8.36 | 0 | | Portugal | €13 | €9.04 | 0 | | Romania | €12 | €8.00 | 0 | | Slovakia | €11 | €7.01 | 0 | | Slovenia | €17 | €11.08 | 0 | ## Highest-paying states and regions Typical senior rate where the state, province or region has its own wage data. - [California $85/hr · 12 tasks · United States](https://deftridge.com/jobs/customer-support-manager/california/) - [Delaware $75/hr · 0 tasks · United States](https://deftridge.com/jobs/customer-support-manager/delaware/) - [District of Columbia $75/hr · 0 tasks · United States](https://deftridge.com/jobs/customer-support-manager/district-of-columbia/) - [Colorado $70/hr · 1 tasks · United States](https://deftridge.com/jobs/customer-support-manager/colorado/) - [Massachusetts $70/hr · 2 tasks · United States](https://deftridge.com/jobs/customer-support-manager/massachusetts/) - [New York $70/hr · 4 tasks · United States](https://deftridge.com/jobs/customer-support-manager/new-york/) - [Virginia $70/hr · 0 tasks · United States](https://deftridge.com/jobs/customer-support-manager/virginia/) - [Washington $70/hr · 2 tasks · United States](https://deftridge.com/jobs/customer-support-manager/washington/) - [Minnesota $65/hr · 1 tasks · United States](https://deftridge.com/jobs/customer-support-manager/minnesota/) - [New Jersey $65/hr · 1 tasks · United States](https://deftridge.com/jobs/customer-support-manager/new-jersey/) - [Rhode Island $65/hr · 0 tasks · United States](https://deftridge.com/jobs/customer-support-manager/rhode-island/) - [Connecticut $60/hr · 0 tasks · United States](https://deftridge.com/jobs/customer-support-manager/connecticut/) ## What the work looks like Customer Support Manager tasks are small enough to fit around a full-time job. Typical examples: - **Support Queue and Quality Review**: Reviews tickets, coaches agents and keeps response times on target. - **Knowledge Base Rebuild**: Articles that answer the top contact reasons. - **Support Macros and Routing Audit**: Fixes the saved replies, tags and routing that slow the team. - **Monthly Support Report**: The numbers behind the support team, monthly. - **Support Staffing and Shift Plan**: Staffing a support team from volume forecasts. - **Escalation Handling**: A calm owner for the difficult cases. - **Support Tool Migration**: Moves a support team from one tool to another without missed tickets. At a glance - **Levels** Senior, Manager, Director - **Formats** Regular role, One-off task, Task bundle - **Usual tools** Zendesk, Intercom, Excel, Notion - **Also searched as** support manager, customer service manager, head of support, support operations ## Who does this work Professionals whose day jobs match this role. Customer Support Manager Customer Support Specialist Customer Service Manager Customer Operations Manager Customer Experience Manager Support Team Lead ## Questions about Customer Support Manager work How much does a part-time Customer Support Manager earn? In the United States the typical Deftridge rate for a senior Customer Support Manager is $60 an hour; the median published task rate in dollars is $74. At five hours a week that is about $1,300 a month. How many hours a week does it take? Typical load for this role is 3-8 hours a week, about one to two hours on a working day. The platform cap across all your tasks is 15 hours a week. Do I need a licence or a particular tool? Usual tools are Zendesk, Intercom, Excel and Notion. No licence is required. Which formats are offered? This role is offered as regular role, one-off task, task bundle. 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