Source: https://deftridge.com/jobs/ai-evaluator-customer-support/ Title: Part-time AI Evaluator for Customer Support jobs | Deftridge Summary: Part-time AI Evaluator for Customer Support tasks with the rate up front: 287 listed, 5 to 15 hours a week. Typical US rate $45 an hour. AI Expert Review · **Updated November 3, 2026** # Part-time AI Evaluator for Customer Support jobs Rates AI support replies for accuracy, policy fit and tone. 287 tasks are open now, sized for 5 to 15 hours a week. **$45/hr** typical US rate, senior level **$55/hr** median published task rate **287** open tasks **5-15 h** a week for a typical task ## Open AI Evaluator: Customer Support tasks [See all 287](https://deftridge.com/jobs/#role=ai-evaluator-customer-support) AI review Posted Nov 3 ### [Knowledge Base Answer Check · Insurance](https://deftridge.com/job/knowledge-base-answer-check-germany-dt-8683616/) Manager · AI Evaluator: Customer Support Insurtech company · 11–50 employees **€29–€38** / hour About €870 a month at 6 h a week - 4–8 h a week - Remote · Germany - Starts within 7 days - Top 25% for the role - English and German [View task](https://deftridge.com/job/knowledge-base-answer-check-germany-dt-8683616/) AI review Posted Nov 3 ### [Support Reply Rating](https://deftridge.com/job/support-reply-rating-denmark-dt-9629025/) Senior · AI Evaluator: Customer Support Accounting software company for nonprofits · 1,001–5,000 employees **€39–€46** / hour About €1,560 a month at 9 h a week - 5–12 h a week - Remote · anywhere in the EU - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/support-reply-rating-denmark-dt-9629025/) AI review Posted Oct 31 ### [Macro and Template Review](https://deftridge.com/job/macro-and-template-review-united-states-dt-8189754/) Senior · AI Evaluator: Customer Support Specialty insurer covering small businesses · 501–1,000 employees **$47–$56** / hour About $1,000 a month at 5 h a week - 3–6 h a week - Remote · United States - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/macro-and-template-review-united-states-dt-8189754/) AI review Posted Oct 30 ### [Reference Reply Authoring](https://deftridge.com/job/reference-reply-authoring-ireland-dt-2887676/) Senior · AI Evaluator: Customer Support Connectivity provider · 501–1,000 employees **€33–€43** / hour About €900 a month at 6 h a week - 3–8 h a week - Remote · Ireland - Starts within 2 weeks - Top 25% for the role - 6 interested [View task](https://deftridge.com/job/reference-reply-authoring-ireland-dt-2887676/) AI review Posted Nov 3 ### [Tone and De-Escalation Review](https://deftridge.com/job/tone-and-de-escalation-review-poland-dt-3000156/) Senior · AI Evaluator: Customer Support Edtech company · 1,001–5,000 employees **€13–€17** / hour About €360 a month at 6 h a week - 3–8 h a week - Remote · anywhere in the EU - Starts within 7 days [View task](https://deftridge.com/job/tone-and-de-escalation-review-poland-dt-3000156/) AI review Posted Nov 2 ### [Support Scenario Writing (Google Docs)](https://deftridge.com/job/support-scenario-writing-austria-dt-1503394/) Senior · AI Evaluator: Customer Support Property and casualty insurer covering fleets and logistics · 51–200 employees **€24–€29** / hour About €630 a month at 6 h a week - 3–8 h a week - Remote · anywhere in the EU - Starts next week [View task](https://deftridge.com/job/support-scenario-writing-austria-dt-1503394/) AI review Posted Oct 27 ### [Escalation Judgement Review](https://deftridge.com/job/escalation-judgement-review-denmark-dt-5307835/) Manager · AI Evaluator: Customer Support Series C AI research company for document processing · 501–1,000 employees **€48–€55** / hour About €1,230 a month at 6 h a week - 3–8 h a week - Remote · Denmark - Starts within 2 weeks - Top 25% for the role - 8 interested [View task](https://deftridge.com/job/escalation-judgement-review-denmark-dt-5307835/) AI review Posted Nov 3 ### [Knowledge Base Answer Check](https://deftridge.com/job/knowledge-base-answer-check-sweden-dt-9148712/) Manager · AI Evaluator: Customer Support Series A cybersecurity software company for retailers · 51–200 employees **€29–€35** / hour About €830 a month at 6 h a week - 4–8 h a week - Remote · Sweden - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/knowledge-base-answer-check-sweden-dt-9148712/) AI review Posted Oct 30 ### [Macro and Template Review · Media](https://deftridge.com/job/macro-and-template-review-united-states-dt-6618575/) Manager · AI Evaluator: Customer Support Publishing house in education · 201–500 employees **$53–$65** / hour About $1,150 a month at 5 h a week - 3–6 h a week - Remote · United States - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/macro-and-template-review-united-states-dt-6618575/) AI review Posted Oct 30 ### [Macro and Template Review](https://deftridge.com/job/macro-and-template-review-canada-dt-6302313/) Manager · AI Evaluator: Customer Support Series B education provider for K-12 schools · 51–200 employees **CA$50–CA$66** / hour About CA$1,130 a month at 5 h a week - 3–6 h a week - Remote · Canada - Starts next week - Top 25% for the role - 3 interested [View task](https://deftridge.com/job/macro-and-template-review-canada-dt-6302313/) AI review Posted Oct 29 ### [Macro and Template Review (Zendesk)](https://deftridge.com/job/macro-and-template-review-alberta-dt-9046363/) Manager · AI Evaluator: Customer Support Series C medical devices company for hospital groups · 201–500 employees **CA$54–CA$65** / hour About CA$1,160 a month at 5 h a week - 3–6 h a week - Remote · Alberta only - Starts within 7 days - Top 25% for the role - 3 interested [View task](https://deftridge.com/job/macro-and-template-review-alberta-dt-9046363/) AI review Posted Nov 2 ### [Macro and Template Review (Zendesk)](https://deftridge.com/job/macro-and-template-review-united-states-dt-2386226/) Manager · AI Evaluator: Customer Support Boutique law firm advising tech companies · 11–50 employees **$50–$59** / hour About $1,060 a month at 5 h a week - 3–6 h a week - Remote · United States - Starts within 2 weeks [View task](https://deftridge.com/job/macro-and-template-review-united-states-dt-2386226/) ## Recently filled AI Evaluator: Customer Support tasks that found their professional in the last two weeks, with the rate agreed inside the published range. - [Knowledge Base Answer Check (Zendesk) Manager · Remote · Canada Filled in 40 days at CA$55 an hour](https://deftridge.com/job/knowledge-base-answer-check-canada-dt-2172067/) - [Support Reply Rating Senior · Remote · anywhere in the EU Filled in 33 days at €13 an hour](https://deftridge.com/job/support-reply-rating-poland-dt-2195788/) - [Knowledge Base Answer Check (Zendesk) Manager · Remote · United States Filled in 14 days at $58 an hour](https://deftridge.com/job/knowledge-base-answer-check-united-states-dt-6745356/) - [Tone and De-Escalation Review Senior · Remote · Germany Filled in 12 days at €37 an hour](https://deftridge.com/job/tone-and-de-escalation-review-germany-dt-8685243/) - [Support Scenario Writing Senior · Remote · Spain Filled in 28 days at €21 an hour](https://deftridge.com/job/support-scenario-writing-spain-dt-2155223/) - [Support Scenario Writing · Fintech Manager · Remote · Ireland Filled in 64 days at €40 an hour](https://deftridge.com/job/support-scenario-writing-ireland-dt-1124186/) ## What an AI Evaluator: Customer Support earns by level Rates in the United States for the ai expert review format. Companies pay 15% on top of these figures; you keep all of it. [Full US rate table](https://deftridge.com/rates/ai-evaluator-customer-support/united-states/) · [How rates are built](https://deftridge.com/rates/methodology/) | Level | Per hour | 5 h a week, per month | | --- | --- | --- | | Senior | $45 | $980 | | Manager | $55 | $1,190 | - AI expert review **$45** ## AI Evaluator: Customer Support rates by country Typical rate for a senior AI Evaluator: Customer Support in local currency, and the tasks open there now. | Country | Typical rate / hour | Market median wage | Open tasks | | --- | --- | --- | --- | | United States | $45 | $37.74 | 78 | | Canada | CA$45 | CA$35.06 | 37 | | United Kingdom | £23 | £18.31 | 28 | | France | €21 | €15.92 | 25 | | Germany | €32 | €21.05 | 16 | | Poland | €13 | €10.07 | 16 | | Spain | €18 | €13.69 | 15 | | Italy | €20 | €15.49 | 14 | | Denmark | €40 | €32.10 | 10 | | Slovakia | €12 | €9.47 | 6 | | Sweden | €25 | €19.84 | 5 | | Hungary | €13 | €9.75 | 4 | | Malta | €14 | €10.85 | 4 | | Belgium | €32 | €24.86 | 3 | | Croatia | €14 | €10.87 | 3 | | Ireland | €36 | €27.64 | 3 | | Portugal | €13 | €10.17 | 3 | | Austria | €26 | €21.55 | 2 | | Bulgaria | €10 | €7.87 | 2 | | Cyprus | €16 | €13.13 | 2 | | Finland | €25 | €19.62 | 2 | | Romania | €10 | €8.09 | 2 | | Czechia | €14 | €11.18 | 1 | | Estonia | €17 | €13.23 | 1 | | Greece | €13 | €10.36 | 1 | | Latvia | €14 | €10.91 | 1 | | Luxembourg | €35 | €28.38 | 1 | | Slovenia | €18 | €14.00 | 1 | | Netherlands | €27 | €21.82 | 1 | | Lithuania | €16 | €12.17 | 0 | ## Highest-paying states and regions Typical senior rate where the state, province or region has its own wage data. - [California $60/hr · 5 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/california/) - [District of Columbia $60/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/district-of-columbia/) - [Delaware $55/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/delaware/) - [Massachusetts $55/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/massachusetts/) - [New Hampshire $55/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/new-hampshire/) - [New York $55/hr · 4 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/new-york/) - [Rhode Island $55/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/rhode-island/) - [Washington $55/hr · 1 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/washington/) - [Alaska $50/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/alaska/) - [Colorado $50/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/colorado/) - [Connecticut $50/hr · 1 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/connecticut/) - [Indiana $50/hr · 0 tasks · United States](https://deftridge.com/jobs/ai-evaluator-customer-support/indiana/) ## What the work looks like AI Evaluator: Customer Support tasks are small enough to fit around a full-time job. Typical examples: - **Support Reply Rating**: Rates AI replies to tickets for accuracy, policy and tone. - **Escalation Judgement Review**: Checks whether AI escalates the right cases to a human. - **Knowledge Base Answer Check**: Checks that AI answers match the help centre. - **Tone and De-Escalation Review**: Judges handling of upset customers. - **Support Scenario Writing**: Writes realistic customer messages with edge cases. - **Macro and Template Review**: Checks AI-created canned replies against policy before agents use them. - **Reference Reply Authoring**: Writes model replies for graders. At a glance - **Levels** Senior, Manager - **Formats** AI expert review - **Usual tools** client annotation portal, Zendesk, Google Sheets - **Also searched as** ai trainer support, model evaluation customer service, rlhf support, reply quality ## Who does this work Professionals whose day jobs match this role. Customer Support Manager Customer Support Specialist Customer Service Manager ## Questions about AI Evaluator: Customer Support work How much does a part-time AI Evaluator: Customer Support earn? In the United States the typical Deftridge rate for a senior AI Evaluator: Customer Support is $45 an hour; the median published task rate in dollars is $55. At five hours a week that is about $980 a month. How many hours a week does it take? Typical load for this role is 5-15 hours a week, about one to two hours on a working day. The platform cap across all your tasks is 15 hours a week. Do I need a licence or a particular tool? Usual tools are client annotation portal, Zendesk and Google Sheets. No licence is required. Which formats are offered? This role is offered as ai expert review. Pay for each format is shown below, and you choose what suits your week. ## Related roles - [AI Evaluator: Accounting 308 tasks · median $72/hr](https://deftridge.com/jobs/ai-evaluator-accounting/) - [AI Evaluator: Finance 359 tasks · median $86/hr](https://deftridge.com/jobs/ai-evaluator-finance/) - [AI Evaluator: Legal 324 tasks · median $134/hr](https://deftridge.com/jobs/ai-evaluator-legal/) - [AI Evaluator: HR 281 tasks · median $60/hr](https://deftridge.com/jobs/ai-evaluator-hr/) - [AI Evaluator: Marketing 336 tasks · median $66/hr](https://deftridge.com/jobs/ai-evaluator-marketing/) - [AI Evaluator: Operations & Project Management 332 tasks · median $87/hr](https://deftridge.com/jobs/ai-evaluator-operations/) - [AI Evaluator: Data & Analytics 285 tasks · median $102/hr](https://deftridge.com/jobs/ai-evaluator-data/) - [AI Evaluator: Tax 313 tasks · median $46/hr](https://deftridge.com/jobs/ai-evaluator-tax/)