Source: https://deftridge.com/job/onboarding-new-accounts-united-states-dt-2256820/ Title: Onboarding New Accounts, remote, US, $82-101/h | Deftridge Summary: Onboarding New Accounts for a manager Fractional Customer Success Manager, remote in the US. $82-$101 an hour, 4 to 10 hours a week. Starts within 7 days. Regular Shortlisting · 2 candidates Posted Oct 28 · DT-2256820 # Onboarding New Accounts Manager · Fractional Customer Success Manager · Remote · United States **$82–$101** / hour About $2,750 a month at 7 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Series C clinical data company for physiotherapy clinics · 501–1,000 employeesCL-37886 · based in Hagerstown - **Where** Remote · United States - **Format** Regular role - **Time needed** 4–10 h a week - **Start** Starts within 7 days - **Level** Manager · 7-12 years - **When you work** Weekday evenings2 h a week overlap with ET The company is already looking at 2 profiles for this task. It is still open: new profiles are added to the shortlist until the company decides. **4** professionals have asked about this task **1,133** tasks of this type completed on Deftridge ## About this task This Series C clinical data company for physiotherapy clinics (501–1,000 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value. The person who did this left, and the company would rather bring in an experienced part-timer than rush a permanent hire. It works in healthcare, so patient data is never part of the task and privacy rules are strict. The work is fully remote. Any location in United States works, with a few hours of overlap with the team's day. Most people do this on weekday evenings; replies inside the working day are not expected. About 2 hours a week should overlap with the team's day (ET). ## What you deliver - Onboard five new enterprise accounts a month with a plan, calls and success criteria. - A short handover note when the engagement pauses or ends - Questions collected in one thread, answered within one working day - A written update every Wednesday with what was done, what is next and anything blocked ## What a week looks like - Daily: one hour at a time that suits you, inside the agreed window - Monday: ten-minute sync if anything is blocked - Wednesday: weekly summary posted to the shared thread **Duration:** 8 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included. ## Tools Gainsight HubSpot Zoom ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight, HubSpot and Zoom - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - A habit of asking one clarifying question early rather than five late - Experience in a similar industry ## Not included - Travel or work at a fixed location - On-call availability outside the agreed window - Managing other contractors or employees ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Gainsight, HubSpot, Zoom - **Offers** 7 hours a week, weekday evenings - **Rate** $92 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $92 an hour, is **above** the median manager Fractional Customer Success Manager rate in the United States ($90). The shaded band is the 25th to 75th percentile of the market. Median $90 This task $92 $60 $127 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in United States](https://deftridge.com/rates/fractional-customer-success-manager/united-states/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-37886 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Onboarding New Accounts is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 4 ### [Quarterly Business Review](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) Manager · Fractional Customer Success Manager Automotive supplier in car subscriptions · 51–200 employees **$137–$174** / hour About $470–$930 in total - about 4 h in total - Hybrid · Garden Grove - Starts within 2 weeks - Top 25% for the role [View task](https://deftridge.com/job/quarterly-business-review-garden-grove-dt-2653460/) One-off Posted Nov 4 ### [Customer Success Playbook (Notion)](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) Manager · Fractional Customer Success Manager Online marketplace for children's clothing · 5,000+ employees **$109–$128** / hour About $950–$1,900 in total - about 12 h in total - Hybrid · Dallas - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-success-playbook-dallas-dt-3536292/) One-off Posted Nov 3 ### [Customer Advisory Board Support](https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/) Senior · Fractional Customer Success Manager Series B medical devices company for mental health · 201–500 employees **$115–$134** / hour About $750–$1,740 in total - about 10 h in total - Hybrid · San Diego - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-advisory-board-support-san-diego-dt-9015095/) **$82–$101 / hr** I'm interested