Source: https://deftridge.com/job/onboarding-new-accounts-united-kingdom-dt-1159200/ Title: Onboarding New Accounts, remote, UK, £29-33/h | Deftridge Summary: Onboarding New Accounts (Gainsight) for a senior Fractional Customer Success Manager, remote in the UK. £29-£33 an hour, 4 to 10 hours a week. Regular Posted Oct 28 · DT-1159200 # Onboarding New Accounts (Gainsight) Senior · Fractional Customer Success Manager · Remote · United Kingdom **£29–£33** / hour About £940 a month at 7 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Boutique advisory firm for retailers · 5,000+ employeesCL-95690 · based in Luton - **Where** Remote · United Kingdom - **Format** Regular role - **Time needed** 4–10 h a week - **Start** Starts within 7 days - **Level** Senior · 5-10 years - **When you work** Flexible hours, async1 h a week overlap with UK time **1,133** tasks of this type completed on Deftridge ## About this task This boutique advisory firm for retailers (5,000+ employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value. Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It is a consulting firm, so client deadlines set the pace and handover notes are expected. The work is fully remote. Any location in United Kingdom works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 1 hour a week should overlap with the team's day (UK time). ## What you deliver - Onboard five new enterprise accounts a month with a plan, calls and success criteria. - Questions collected in one thread, answered within one working day - A written update every Wednesday with what was done, what is next and anything blocked - Work logged against the agreed list, so the company contact can see progress without a call ## What a week looks like - Daily: one hour at a time that suits you, inside the agreed window - Friday: ten-minute sync if anything is blocked - Wednesday: weekly summary posted to the shared thread **Duration:** 12 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included. ## Tools Gainsight HubSpot Zoom ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight, HubSpot and Zoom - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Used to short written handovers - Comfortable explaining numbers or decisions to a non-specialist reader ## Not included - Work outside the scope written in the brief; extra items are quoted separately - On-call availability outside the agreed window - Travel or work at a fixed location ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Gainsight, HubSpot, Zoom - **Offers** 7 hours a week, weekday evenings - **Rate** £31 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, £31 an hour, is **above** the median senior Fractional Customer Success Manager rate in the United Kingdom (£30). The shaded band is the 25th to 75th percentile of the market. Median £30 This task £31 £21 £42 [All Fractional Customer Success Manager jobs in United Kingdom](https://deftridge.com/jobs/fractional-customer-success-manager/united-kingdom/) · [Fractional Customer Success Manager rates in United Kingdom](https://deftridge.com/rates/fractional-customer-success-manager/united-kingdom/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-95690 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Onboarding New Accounts (Gainsight) is noted. 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