Source: https://deftridge.com/job/onboarding-new-accounts-st-helens-dt-8894945/ Title: Onboarding New Accounts, hybrid in St Helens | Deftridge Summary: Onboarding New Accounts for a manager Fractional Customer Success Manager, hybrid in St Helens. £36-£40 an hour, 4 to 10 hours a week. Starts next week. Regular Posted Oct 21 · DT-8894945 # Onboarding New Accounts Manager · Fractional Customer Success Manager · Hybrid · St Helens **£36–£40** / hour About £1,150 a month at 7 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Series C online retailer for beauty · 201–500 employeesCL-69172 · based in St Helens - **Where** Hybrid · St Helens - **Format** Regular role - **Time needed** 4–10 h a week - **Start** Starts next week - **Level** Manager · 7-12 years - **When you work** Weekday evenings3 h a week overlap with UK time **6** professionals have asked about this task **1,129** tasks of this type completed on Deftridge ## About this task This Series C online retailer for beauty (201–500 employees) is looking for a manager Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value. Workload peaks and dips, so a few fixed hours a week fit better than a full-time seat. It sells online, so volumes move with promotions and the calendar matters. The team sits in St Helens. Everything can be done remotely; an occasional visit is welcome and never required for the first month. Most people do this on weekday evenings; replies inside the working day are not expected. About 3 hours a week should overlap with the team's day (UK time). ## What you deliver - Onboard five new enterprise accounts a month with a plan, calls and success criteria. - A short handover note when the engagement pauses or ends - Work logged against the agreed list, so the company contact can see progress without a call - A written update every Monday with what was done, what is next and anything blocked ## What a week looks like - Daily: one hour at a time that suits you, inside the agreed window - Tuesday: ten-minute sync if anything is blocked - Monday: weekly summary posted to the shared thread **Duration:** 8 weeks, renewable. Accepted when the company contact confirms the deliverable against the written checklist. One round of edits is included. ## Tools Gainsight HubSpot Zoom ## Who fits - 7-12 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight, HubSpot and Zoom - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Has worked with a distributed team across time zones - Experience in a similar industry ## Not included - Anything that needs a signature in your own name unless the brief says so - Managing other contractors or employees - Travel or work at a fixed location ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in GBP after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Manager Fractional Customer Success Manager - **Experience** 7-12 years in operations & assistance - **Tools** Gainsight, HubSpot, Zoom - **Offers** 7 hours a week, weekday evenings - **Rate** £38 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, £38 an hour, is **above** the median manager Fractional Customer Success Manager rate in North West (£35). The shaded band is the 25th to 75th percentile of the market. Median £35 This task £38 £23 £48 [All Fractional Customer Success Manager jobs in United Kingdom](https://deftridge.com/jobs/fractional-customer-success-manager/united-kingdom/) · [Fractional Customer Success Manager rates in North West](https://deftridge.com/rates/fractional-customer-success-manager/north-west/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-69172 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Onboarding New Accounts is noted. A recruiter writes to you from a @deftridge.com address within one working day; the next steps are listed on this page. ## More Fractional Customer Success Manager tasks [All Fractional Customer Success Manager jobs](https://deftridge.com/jobs/fractional-customer-success-manager/) One-off Posted Nov 2 ### [Customer Advisory Board Support](https://deftridge.com/job/customer-advisory-board-support-london-dt-4312564/) Manager · Fractional Customer Success Manager Hospitality operator in short-term rentals · 1,001–5,000 employees **£41–£51** / hour About £280–£640 in total - about 10 h in total - Hybrid · London - Starts within 7 days - Top 25% for the role [View task](https://deftridge.com/job/customer-advisory-board-support-london-dt-4312564/) One-off Posted Nov 3 ### [Customer Success Playbook (Notion)](https://deftridge.com/job/customer-success-playbook-united-kingdom-dt-3041596/) Senior · Fractional Customer Success Manager Warehousing operator · 201–500 employees **£27–£33** / hour About £240–£480 in total - about 12 h in total - Remote · United Kingdom - Starts within 2 weeks [View task](https://deftridge.com/job/customer-success-playbook-united-kingdom-dt-3041596/) One-off Posted Nov 3 ### [Churn Interview Programme (Zoom)](https://deftridge.com/job/churn-interview-programme-norwich-dt-3375618/) Manager · Fractional Customer Success Manager Management consulting firm for private equity · 51–200 employees **£38–£46** / hour About £250–£500 in total - about 9 h in total - Hybrid · Norwich - Starts within 2 weeks [View task](https://deftridge.com/job/churn-interview-programme-norwich-dt-3375618/) **£36–£40 / hr** I'm interested