Source: https://deftridge.com/job/onboarding-new-accounts-memphis-dt-8023160/ Title: Onboarding New Accounts, hybrid, Memphis | Deftridge Summary: Onboarding New Accounts (Gainsight) for a senior Fractional Customer Success Manager, hybrid in Memphis. $63-$75 an hour, 4 to 10 hours a week. Regular Posted Oct 30 · DT-8023160 # Onboarding New Accounts (Gainsight) Senior · Fractional Customer Success Manager · Hybrid · Memphis **$63–$75** / hour About $2,100 a month at 7 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Series B online retailer for home goods · 51–200 employeesCL-31854 · based in Memphis - **Where** Hybrid · Memphis - **Format** Regular role - **Time needed** 4–10 h a week - **Start** Starts within 2 weeks - **Level** Senior · 5-10 years - **When you work** Two set slots a week3 h a week overlap with CT **1,129** tasks of this type completed on Deftridge ## About this task This Series B online retailer for home goods (51–200 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value. The team is stretched and wants steady, predictable help instead of another full-time hire. It sells online, so volumes move with promotions and the calendar matters. The team sits in Memphis. Everything can be done remotely; an occasional visit is welcome and never required for the first month. The work runs in two set slots a week, agreed with the team at the start. About 3 hours a week should overlap with the team's day (CT). ## What you deliver - Onboard five new enterprise accounts a month with a plan, calls and success criteria. - Questions collected in one thread, answered within one working day - A short handover note when the engagement pauses or ends - Work logged against the agreed list, so the company contact can see progress without a call ## What a week looks like - Thursday: 15-minute check-in to agree the week's items - Monday: main working block (4 hours) - Wednesday: hand-off note with what shipped and what is open **Duration:** 8 weeks, renewable. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side. ## Tools Gainsight HubSpot Zoom ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight, HubSpot and Zoom - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Has worked with a distributed team across time zones - A habit of asking one clarifying question early rather than five late ## Not included - Travel or work at a fixed location - Work outside the scope written in the brief; extra items are quoted separately - Managing other contractors or employees ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in USD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Gainsight, HubSpot, Zoom - **Offers** 7 hours a week, weekday evenings - **Rate** $69 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, $69 an hour, is **above** the median senior Fractional Customer Success Manager rate in Tennessee ($50). The shaded band is the 25th to 75th percentile of the market. Median $50 This task $69 $32 $80 [All Fractional Customer Success Manager jobs in United States](https://deftridge.com/jobs/fractional-customer-success-manager/united-states/) · [Fractional Customer Success Manager rates in Tennessee](https://deftridge.com/rates/fractional-customer-success-manager/tennessee/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-31854 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Onboarding New Accounts (Gainsight) is noted. 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