Source: https://deftridge.com/job/onboarding-new-accounts-canada-dt-7939405/ Title: Onboarding New Accounts, CA$46-58/h | Deftridge Summary: Onboarding New Accounts for a senior Fractional Customer Success Manager, remote in Canada. CA$46-CA$58 an hour, 4 to 10 hours a week. Regular Posted Oct 23 · DT-7939405 # Onboarding New Accounts · Healthtech Senior · Fractional Customer Success Manager · Remote · Canada **CA$46–CA$58** / hour About CA$1,580 a month at 7 h a week. Set by the company within a range checked against market pay for the role; your recruiter agrees your exact rate with you before anything is sent. Deftridge adds 15% on top and bills it to the company, so **nothing comes out of your rate**. - **Company** Series C healthcare services group for primary care · 201–500 employeesCL-77847 · based in Caledon - **Where** Remote · Canada - **Format** Regular role - **Time needed** 4–10 h a week - **Start** Starts within 7 days - **Level** Senior · 5-10 years - **When you work** Flexible hours, async1 h a week overlap with ET **8** professionals have asked about this task **1,129** tasks of this type completed on Deftridge ## About this task This Series C healthcare services group for primary care (201–500 employees) is looking for a senior Fractional Customer Success Manager for an ongoing part-time engagement of 4–10 h a week. Leads new customers through setup to first value. The team is stretched and wants steady, predictable help instead of another full-time hire. It works in healthcare, so patient data is never part of the task and privacy rules are strict. The work is fully remote. Any location in Canada works, with a few hours of overlap with the team's day. You choose your hours; nothing is scheduled except an occasional short call. About 1 hour a week should overlap with the team's day (ET). ## What you deliver - Onboard five new enterprise accounts a month with a plan, calls and success criteria. - A short handover note when the engagement pauses or ends - Work logged against the agreed list, so the company contact can see progress without a call - Questions collected in one thread, answered within one working day ## What a week looks like - Daily: one hour at a time that suits you, inside the agreed window - Monday: ten-minute sync if anything is blocked - Wednesday: weekly summary posted to the shared thread **Duration:** 6 months, then month by month. Accepted on the company's written OK. If something is missed, you fix it in the same week at no extra charge to either side. ## Tools Gainsight HubSpot Zoom ## Who fits - 5-10 years of hands-on work as a Fractional Customer Success Manager, or the equivalent mix of roles - Comfortable working in Gainsight, HubSpot and Zoom - Your own work history stays private; the company sees a first name, your field and a rate ### Nice to have - Experience in a similar industry - Used to short written handovers ## Not included - Travel or work at a fixed location - On-call availability outside the agreed window - Managing other contractors or employees ## How you get paid - The company prepays Deftridge before your first hour, so payment does not depend on a late invoice. - Deftridge pays you in CAD after the company confirms the hours or the deliverable. The payment date is written in your task agreement. - You work as an independent contractor: you report your own income, and your recruiter sends the statements your accountant needs. - You never chase the company. Questions about money go to Deftridge. ## What happens after you say you're interested 1. **Within one working day** A recruiter writes to you to confirm your hours and the rate you want. 1. **You agree the rate** You and the recruiter fix an exact rate inside the company's range. You decide whether to go ahead. 1. **With your written OK** The company sees the anonymous profile below. Most companies answer within three working days. 1. **Start** You sign the task agreement and the company's confidentiality terms through Deftridge, and begin on the date above. ## What the company sees about you First name, field, experience, tools and the hours you offer. Not your surname, your employer or your contact details. Your profile **Alex** Senior Fractional Customer Success Manager - **Experience** 5-10 years in operations & assistance - **Tools** Gainsight, HubSpot, Zoom - **Offers** 7 hours a week, weekday evenings - **Rate** CA$52 an hour, agreed with the recruiter ## How this rate compares The midpoint of this range, CA$52 an hour, is **above** the median senior Fractional Customer Success Manager rate in Canada (CA$50). The shaded band is the 25th to 75th percentile of the market. Median CA$50 This task CA$52 CA$41 CA$69 [All Fractional Customer Success Manager jobs in Canada](https://deftridge.com/jobs/fractional-customer-success-manager/canada/) · [Fractional Customer Success Manager rates in Canada](https://deftridge.com/rates/fractional-customer-success-manager/canada/) · [Operations & Assistance jobs](https://deftridge.com/jobs/operations-and-assistance/) ## Questions about pay and privacy The rules are the same for every task. [Pricing](https://deftridge.com/pricing/) explains the 15% fee, prepayment and when you are paid; [How it works](https://deftridge.com/how-it-works/) covers matching, what the company sees and side work next to a job. CL-77847 is the Deftridge code for this company. Its name is shared only after you agree to an introduction, and you decide whether to go ahead. ## Interested in this task? Leave your first name and e-mail. You hear back from a recruiter inside one working day, and nothing reaches the company without your written OK. - You see and agree the rate before the company hears about you - Your employer and surname stay private - E-mail only, no phone calls Thank you, Onboarding New Accounts · Healthtech is noted. 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